Job Description Serves as one of the Institute for Advanced Computing (IAC) graduate program coordinators and performs duties in support of IAC’s educational programs, including but not limited to Master of Engineering, which span across the Alexandria and Blacksburg campuses, as well as supporting new graduate programs as they become available. The position will report to the director of graduate programs at IAC. The main responsibilities include (1) providing day-to-day support to current
graduate students and undergraduate accelerated students including onboarding, student records maintenance, inquiries and form submission to the Graduate school, and graduation and registration matters; (2) acting as a contact and representative of the IAC graduate programs to prospective students, corporate partners, vendors and others; (3) assisting with the scheduling, preparation and promoting events, including open houses, information sessions, career fairs, and other activities; and (4) providing backup for other academic administrative staff at IAC and providing clerical support to the graduate program director and IAC faculty. Required Qualifications • Previous customer service and/or administrative support experience in an academic or business setting • Demonstrated computer skills and experience with spreadsheets, database applications and other software used for record keeping and tracking • Demonstrated initiative, creativity, and the ability to evaluate needs, establish priorities, make quick decisions, exercise sound judgment, and execute both departmental and Graduate School policies • Exceptional organization, communication, and interpersonal skills • A Bachelor’s degree from an accredited institution of higher education or equivalent experience Preferred Qualifications • Previous experience maintaining student records including admissions support, programs of study support, and international student support • Experience with application tracking systems and Elucian Banner Student and Navigate • Demonstrated ability to interact effectively with a diverse range of clientele, including students, prospective students, faculty/staff members, administrators and other visitors • Interest and experience in working effectively with a diverse student population • Degree in higher education or related field • Ability to maintain confidentiality and work in a high-pressure environment • Ability to work independently and function as a member of a team • Experience supporting graduate students in higher education/continuing education settings • Experience with social media posting and outreach Pay Band 4 Overtime Status Non-Exempt: Eligible for overtime Appointment Type Restricted Salary Information 60,000-70,000 Hours per week 40, M-F, evenings and weekends as needed Review Date 10/2/2026 Additional Information The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes . A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Stuart Cline at stuart90@vt.edu during regular business hours at least 10 business days prior to the event.