Job Details
JOB GOAL
To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.
GENERAL JOB SUMMARY
Welcomes patrons, seats them at tables, and helps to ensure the quality of facilities and service. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.
UNIVERSAL CORE COMPETENCIES
- Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
- Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
- Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
- Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
- Lead- regardless of title, through positive influence.
DUTIES/RESPONSIBILITIES
- Greet guests and seat them at tables or in waiting areas providing them with menus/specials.
- Assign patrons to tables suitable for their needs.
- Answer all incoming calls taking reservations, messages and In-Room dining orders and relaying information to appropriate staff.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Versed with all menus to be able to answer any questions guests may have.
- Regular and consistent attendance at work.
- Perform other related work duties as assigned.
PERFORMANCE EXPECTATIONS
- Must have the ability to take directions and effectively perform the work.
- Positive and customer service oriented attitude at all times.
- Maintain proper grooming and dress code standards.
- Must speak and understand English well enough to converse with customers, supervisors, and employees.
- Ability to stand and/or walk for the duration of shift.
- Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION
Position involves working in a business setting. Occasional (10-33%) sitting, viewing equipment and supplies and other types of close visual work. Frequent (34-66%) reaching, pulling, grasping and pushing. Constant (67-100%) standing, walking, repetitive motion, talking and listening.
MINIMUM QUALIFICATIONS
- Must be 16 years old.
- Must have excellent verbal communication skills and customer service skills.
- Preference will be given to those candidates with a post high school degree.
- Preference will be given to those candidates with a minimum of two years full-time, experience in a related hospitality setting or the equivalent education and related work experience.
Organization
Working at Kirkwood Community College
Kirkwood Community College in Cedar Rapids is a globally recognized leader in higher education where learner success has always been a focal point. For more than 50 years, Kirkwood faculty and staff have cultivated a welcoming and motivating environment that meets students where they are, and helps them get exactly where they want to be. With one of the lowest tuition in the state, more than 130 programs to choose from, flexible class offerings, and convenient locations across seven counties in Eastern Iowa, Kirkwood makes higher education more accessible for people in all walks of life. Through affordable, innovative educational training and many impactful community partnerships, Kirkwood hopes to continue strengthening the regional workforce for years to come.
As one of Cedar Rapids' top employers, Kirkwood strives to reward employees with a generous benefits package and perks, including:
- Professional development opportunities
- Free use of the Kirkwood Recreation Center
- On campus retail discounts at places like our bookstore, Eagle Tech, cafeteria and hotel (yes, we have a hotel too!)
- Free admission to performing arts and athletic events
- Computer and software purchasing program through Eagle Tech, our Apple-authorized campus store
- Employee tuition discounts and half-price tuition for family members
- Generous leave policies that provide a work-life balance
- Choice of retirement programs and unheard-of employer contribution
- Competitive Total Rewards packages