"Guest & Member Experience Team Float Associate"

Job Summary

The Guest & Member Experience Team (GMET) Float Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum's collections, galleries, and policies. Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team through participation in department led events. As Float Associate, the successful candidate will have a flexible schedule and be interested in picking up shifts on short notice.

Responsibilities

The Guest & Member Experience Team Float Associate will be responsible for:

• Greeting and welcoming incoming and outgoing guests of NHMU
• Demonstrating customer service standards to both internal and external guests via positive professional communication
• Knowing and enforcing the policies and procedures of the GMET department and museum at large.
• Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead
• Being aware of daily activities and programs happening in the museum
• Maintaining Gallery and Info Desk cleanliness
• Using and maintaining the tools provided in the hosting bags, including cleaning cloths, trash bags, hand sanitizer, objects of interest, business cards, etc.
• Proactively engaging with guests in the galleries and other public spaces.
• Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit.
• Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience.
• Attending monthly staff meetings and/or after-hours events
• Working a minimum of 8 hours per week with intention of picking up and an additional 12 hours of work based as needed to cover staff absences and other operational needs.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Excellent customer service and human relations skills; the ability to work independently, exercise judgment, and resolve issues. May be required to stand for a number of hours at a time, lift 10 lbs., and/or walk up and down stairs multiple times.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

We are looking for a candidate interested in a position at the Museum that offers a minimum of 8 hours per week with the expectation that they are able to pick up additional shifts, often on short notice, to cover staff absences and other operational needs.

Special Instructions

To apply, visit https://utah.peopleadmin.com/postings/189968

Requisition Number: PRN16427N

Full Time or Part Time? Part Time

Work Schedule Summary: This position will be scheduled for a minimum of 8 hours per week, Monday- Sunday, including Wednesday evenings. The Float Associate is expected to be available to work up to 12 additional hours per week, as needed, to cover staff absences or other operational needs.

Department: 00018 - Utah Museum of Natl Hist Oper

Location: Campus

Pay Rate Range: 15.00 - 15.50

Close Date: 10/17/2025

Open Until Filled: