Guest Service Agent

Guest Service Agent

Full-time, Fixed Term for 12 months

Reference number: 184624133

About the position

As Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

• Varied and customer service focused role
• Supportive team environment
• Central location and great staff benefits

Join Australia’s number one University for student experience*, and enjoy staff benefits including:

• Free staff car parking
• 36.75 hour standard work week
• Up to 18/26 weeks of parental leave#
• Salary packaging options for FBT and Non-FBT items#
• 17.5% of base salary leave loading
• Staff wellbeing program
• Free & Confidential Employee Assistance Program available for all staff
• Study assistance for staff and dependents#
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool#

The Guest Service Agent the first point of contact for students regarding Student Housing and Mailroom services. Reporting to the Manager, Student Housing and Mailroom Services, this position will be responsible for managing student room bookings, dining plans, key audits, student mail, maintenance requests and undertaking other administrative duties as required. The role will also respond to general phone and counter enquiries regarding facilities and services.

About the person

The successful applicant will have: 

• Previous exposure to high level of customer service with a minimum of 2-3 years' experience
• The ability to exercise judgement in crucial situations and advise students
• Experience in processing accommodation bookings
• High level customer service experience
• Strong communication and interpersonal skills
• Conflict resolution and organisational skills
• The ability to prioritise tasks and work under pressure

Salary details

The salary for the position commences at $64,675.06 per annum, plus 12% superannuation.

Additional information

Position-related enquiries can be directed to Glen Harding, General Manager Hospitality Services, on glen.harding@bond.edu.au or +61 7 5595 5080. 

Application and submission details

For further details regarding this appointment, please reference the Position Description and Selection Criteria.

Click Apply Now and Create New Account to get started. You can:

• Upload your Resume – your account will be created automatically, or
• Manually enter your details to set up your account.

Please ensure your application includes:

• A current resume
• A cover letter addressing theSelection Criteria outlined in the Position Description above

For current Bond University staff, apply directly via People Connect, log in with staff credentials, from the Home dashboard select Careers, select the role and apply.

If you require any assistance with your application submission, please visit Applying for jobs at Bond.

Applications close: 11:59pm, Sunday 26 April 2026

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Pre-employment checks: Appointment is subject to satisfactory pre-employment checks (including working rights verification, reference checks and a certified copy of your highest qualification). In line with the National Higher Education Code to Prevent and Respond to Gender-based Violence 2025, preferred candidates must complete a Gender-Based Violence (GBV) Declaration, and any offer of employment will be conditional upon the University’s review of the declaration. For more information, please visit our website via this link: Applying for Jobs at Bond

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.

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*Australian Financial Review’s Best Universities Ranking 2024