POSITION SUMMARY

The Guest Services Coordinator is the first point of contact for Admissions visitors and for inbound College telephone callers. The position will staff the Welcome Center and answer the main telephone line and direct callers appropriately. The Guest Services Coordinator performs a wide range of complex duties, including administrative tasks for the Admissions Office daily visits and events and is responsible for greeting all visitors to the Admissions Office. The position requires the ability to work independently with limited supervision and as part of a team. The Guest Services Coordinator must have strong written and verbal communication, administrative, and organization skills along with the ability to handle confidential information with discretion, be adaptable to various demands, and demonstrate the highest level of customer service and response.

Supervision Received/Exercised: This position reports to the Associate Director for Campus Events and has no supervisory responsibilities.

ESSENTIAL FUNCTIONS

Provide front-line student service for all Alma College campus visitors. Present a friendly, and helpful first impression of the campus
Manage incoming calls to the Admissions Office and the Alma College main line. Route calls to the appropriate person/department within our campus community when unable to personally answer
Direct inquiries to appropriate campus resources
Help create inclusive and welcoming programming and materials for daily visits and events
Prepare materials for guests
Ensure that each visitor successfully checks in to appointments and is individually guided along their visit to ensure an excellent visit experience
Distribute incoming mail to appropriate staff within our office
Provide routine correspondence with building staff
Coordinate with the facilities team to ensure the Admissions Office remains clean and welcoming daily, and work with campus security team to ensure the building's availability is correct each week and over breaks
Provide training to Welcome Center student employees, in collaboration with the Visit coordinator and the Associate Director of Campus Engagement and Events
Participate in student employee training and development initiatives
Maintain a working manual of Welcome Center responsibilities
Manage the correspondence of incoming requests/information (individual walk-ins, email, phone, letters)
Oversee the inventory and ordering of office supplies
Other duties as assigned

REQUIRED QUALIFICATIONS

Associate's degree or one year of related experience
Experience with Windows, Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Ability to multi-task and meet deadlines
Excellent written and verbal communication
Ability to work with confidential information
Ability to work weekends and evenings as needed
Excellent organizational skills

PREFERRED QUALIFICATIONS

Two years of related experience with office administration and customer service skills
Knowledge of the Ellucian Colleague database and Slate CRM
Experience working with underrepresented, first-generation, Pell-eligible, and diverse populations

POSITION SUMMARY

Supervision Received/Exercised: This position reports to the Associate Director for Campus Events and has no supervisory responsibilities.

ESSENTIAL FUNCTIONS

Provide front-line student service for all Alma College campus visitors. Present a friendly, and helpful first impression of the campus
Manage incoming calls to the Admissions Office and the Alma College main line. Route calls to the appropriate person/department within our campus community when unable to personally answer
Direct inquiries to appropriate campus resources
Help create inclusive and welcoming programming and materials for daily visits and events
Prepare materials for guests
Ensure that each visitor successfully checks in to appointments and is individually guided along their visit to ensure an excellent visit experience
Distribute incoming mail to appropriate staff within our office
Provide routine correspondence with building staff
Coordinate with the facilities team to ensure the Admissions Office remains clean and welcoming daily, and work with campus security team to ensure the building's availability is correct each week and over breaks
Provide training to Welcome Center student employees, in collaboration with the Visit coordinator and the Associate Director of Campus Engagement and Events
Participate in student employee training and development initiatives
Maintain a working manual of Welcome Center responsibilities
Manage the correspondence of incoming requests/information (individual walk-ins, email, phone, letters)
Oversee the inventory and ordering of office supplies
Other duties as assigned

REQUIRED QUALIFICATIONS

Associate's degree or one year of related experience
Experience with Windows, Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Ability to multi-task and meet deadlines
Excellent written and verbal communication
Ability to work with confidential information
Ability to work weekends and evenings as needed
Excellent organizational skills

PREFERRED QUALIFICATIONS

Two years of related experience with office administration and customer service skills
Knowledge of the Ellucian Colleague database and Slate CRM
Experience working with underrepresented, first-generation, Pell-eligible, and diverse populations

POSITION SUMMARY

Supervision Received/Exercised: This position reports to the Associate Director for Campus Events and has no supervisory responsibilities.

ESSENTIAL FUNCTIONS

Provide front-line student service for all Alma College campus visitors. Present a friendly, and helpful first impression of the campus
Manage incoming calls to the Admissions Office and the Alma College main line. Route calls to the appropriate person/department within our campus community when unable to personally answer
Direct inquiries to appropriate campus resources
Help create inclusive and welcoming programming and materials for daily visits and events
Prepare materials for guests
Ensure that each visitor successfully checks in to appointments and is individually guided along their visit to ensure an excellent visit experience
Distribute incoming mail to appropriate staff within our office
Provide routine correspondence with building staff
Coordinate with the facilities team to ensure the Admissions Office remains clean and welcoming daily, and work with campus security team to ensure the building's availability is correct each week and over breaks
Provide training to Welcome Center student employees, in collaboration with the Visit coordinator and the Associate Director of Campus Engagement and Events
Participate in student employee training and development initiatives
Maintain a working manual of Welcome Center responsibilities
Manage the correspondence of incoming requests/information (individual walk-ins, email, phone, letters)
Oversee the inventory and ordering of office supplies
Other duties as assigned

REQUIRED QUALIFICATIONS

Associate's degree or one year of related experience
Experience with Windows, Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Ability to multi-task and meet deadlines
Excellent written and verbal communication
Ability to work with confidential information
Ability to work weekends and evenings as needed
Excellent organizational skills

PREFERRED QUALIFICATIONS

Two years of related experience with office administration and customer service skills
Knowledge of the Ellucian Colleague database and Slate CRM
Experience working with underrepresented, first-generation, Pell-eligible, and diverse populations

POSITION SUMMARY

Supervision Received/Exercised: This position reports to the Associate Director for Campus Events and has no supervisory responsibilities.

ESSENTIAL FUNCTIONS

Provide front-line student service for all Alma College campus visitors. Present a friendly, and helpful first impression of the campus
Manage incoming calls to the Admissions Office and the Alma College main line. Route calls to the appropriate person/department within our campus community when unable to personally answer
Direct inquiries to appropriate campus resources
Help create inclusive and welcoming programming and materials for daily visits and events
Prepare materials for guests
Ensure that each visitor successfully checks in to appointments and is individually guided along their visit to ensure an excellent visit experience
Distribute incoming mail to appropriate staff within our office
Provide routine correspondence with building staff
Coordinate with the facilities team to ensure the Admissions Office remains clean and welcoming daily, and work with campus security team to ensure the building's availability is correct each week and over breaks
Provide training to Welcome Center student employees, in collaboration with the Visit coordinator and the Associate Director of Campus Engagement and Events
Participate in student employee training and development initiatives
Maintain a working manual of Welcome Center responsibilities
Manage the correspondence of incoming requests/information (individual walk-ins, email, phone, letters)
Oversee the inventory and ordering of office supplies
Other duties as assigned

REQUIRED QUALIFICATIONS

Associate's degree or one year of related experience
Experience with Windows, Microsoft Office (Outlook, Word, Excel, and PowerPoint)
Ability to multi-task and meet deadlines
Excellent written and verbal communication
Ability to work with confidential information
Ability to work weekends and evenings as needed
Excellent organizational skills

PREFERRED QUALIFICATIONS

Two years of related experience with office administration and customer service skills
Knowledge of the Ellucian Colleague database and Slate CRM
Experience working with underrepresented, first-generation, Pell-eligible, and diverse populations

Guest Services Coordinator

Alma College

614 W Superior St, Alma, MI 48801, USA