Reporting to the Deputy Director of Estates, you will provide strategic and operational leadership across a 24/7 security service, overseeing people, systems, and processes while embedding a strong customer-focused culture and supporting an outstanding student experience.
Key Responsibilities
- Lead, manage, and develop the Security, Reception, and Campus Safety teams, promoting high standards of customer service and operational excellence.
- Oversee day-to-day security operations, including control room activity, patrols, incident response, and campus safety arrangements.
- Manage key systems such as CCTV, access control, incident management systems, radios, and car parking operations.
- Ensure effective resourcing and deployment across a 24/7 service.
- Lead incident and risk management, ensuring accurate reporting, escalation, and learning.
- Develop and monitor KPIs to ensure value for money and continuous improvement.
- Work collaboratively with internal stakeholders, Police, and external agencies to prevent and respond to incidents.
You will be an experienced security professional with strong leadership skills and a proven ability to manage complex operations in a customer-focused environment. You will be confident making decisions, managing risk, and leading teams through change.
Why Join Us?
You’ll play a vital role in shaping a safe, inclusive, and welcoming campus environment, working as part of a supportive leadership team with the opportunity to influence strategy, drive improvement, and make a real impact on the student and staff experience.
Salary: £48,822 - £56,535 per annum
Contractual hours: 37
Basis: Full Time
Package: Full details can be found here
Job category/type: Estates
Job reference: REQ000481
