We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes. Our learners study with us from across the world, choosing when and where they study, working around their schedules.

We are a dynamic team with ambitious growth targets in a priority area of development for King’s: online distance education. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.

Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.

About the role:

King’s Digital is seeking a visionary Head of Student Coaching and Advising to lead our dedicated Coaching and Advising Team, supporting a global community of online students.

In this pivotal role, you’ll provide strategic leadership to ensure a world-class, personalised student journey across a large student-facing service operating at scale. With a strong focus on collaboration, you’ll work closely with internal and external stakeholders to shape policies and practices that reflect the evolving needs of online learners.

As a senior leader, you’ll foster a high-performing, inclusive team culture rooted in trust, transparency, and continuous improvement. This is a team that is growing and you’ll need to inspire excellence, drive data-informed decision-making, and ensure that every student feels supported, heard, and valued throughout their academic journey, and that staff are motivated, productive and supported in their roles.

You’ll lead the service in a way that reflects high standards of customer service and student experience, setting a clear vision for student coaching, advising and information-provision, so that the service remains human-centred whilst being delivered at scale.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About you:

Essential criteria

• Significant leadership experience including strategic planning, leading teams through change, managing service performance, and delivering measurable outcomes for large teams
• Management experience including recruitment, training, coaching, performance and development of employees
• Understanding of, and interest in, the global online education market and the needs and challenges faced by globally-located online learners
• In-depth knowledge and understanding of the concepts of coaching and advising, how these interrelate in the context of student experience and how they can be effectively delivered at scale across a large service
• Exceptional communication and relationship-building skills, with the ability to build rapport, influence and collaborate with both academic and professional services colleagues and external partners
• Able to manage a busy workload with competing priorities, including skills in decisiveness, proactiveness and organisation
• Experience using digital systems and GenAI, including analysing data, report-writing and drawing conclusions which can be communicated with impact to drive service improvements
• Evidence of own continuous professional development and networking in areas relevant to this role

Desirable criteria

• Direct experience of working with online and/or distance learning environments, in a leadership capacity
• Coaching qualification
• Leadership qualification
• Direct experience of working with third party organisation(s) to deliver services for students or other end users

£65,091 to £74,613 per annum, including London Weighting Allowance

We collaborate with academics and professional services staff across the university, and with our external partners, to design, develop and deliver a wide range of educational programmes. Our learners study with us from across the world, choosing when and where they study, working around their schedules.

We are a dynamic team with ambitious growth targets in a priority area of development for King’s: online distance education. We proudly foster a supportive culture and community which prioritises both individual and collective wellbeing.

Employee support at King’s includes flexible working arrangements, paid maternity/shared parental leave, menopausal support, an active wellbeing programme, training and development opportunities and much more. All of our staff benefit from a generous pension contribution as well.

About the role:

King’s Digital is seeking a visionary Head of Student Coaching and Advising to lead our dedicated Coaching and Advising Team, supporting a global community of online students.

In this pivotal role, you’ll provide strategic leadership to ensure a world-class, personalised student journey across a large student-facing service operating at scale. With a strong focus on collaboration, you’ll work closely with internal and external stakeholders to shape policies and practices that reflect the evolving needs of online learners.

As a senior leader, you’ll foster a high-performing, inclusive team culture rooted in trust, transparency, and continuous improvement. This is a team that is growing and you’ll need to inspire excellence, drive data-informed decision-making, and ensure that every student feels supported, heard, and valued throughout their academic journey, and that staff are motivated, productive and supported in their roles.

You’ll lead the service in a way that reflects high standards of customer service and student experience, setting a clear vision for student coaching, advising and information-provision, so that the service remains human-centred whilst being delivered at scale.

This is a full-time post (35 hours per week), and you will be offered an indefinite contract.

About you:

Essential criteria

• Significant leadership experience including strategic planning, leading teams through change, managing service performance, and delivering measurable outcomes for large teams
• Management experience including recruitment, training, coaching, performance and development of employees
• Understanding of, and interest in, the global online education market and the needs and challenges faced by globally-located online learners
• In-depth knowledge and understanding of the concepts of coaching and advising, how these interrelate in the context of student experience and how they can be effectively delivered at scale across a large service
• Exceptional communication and relationship-building skills, with the ability to build rapport, influence and collaborate with both academic and professional services colleagues and external partners
• Able to manage a busy workload with competing priorities, including skills in decisiveness, proactiveness and organisation
• Experience using digital systems and GenAI, including analysing data, report-writing and drawing conclusions which can be communicated with impact to drive service improvements
• Evidence of own continuous professional development and networking in areas relevant to this role

Desirable criteria

• Direct experience of working with online and/or distance learning environments, in a leadership capacity
• Coaching qualification
• Leadership qualification
• Direct experience of working with third party organisation(s) to deliver services for students or other end users

£65,091 to £74,613 per annum, including London Weighting Allowance