Head, User Services & Engagement

About the Opportunity

Brock University Library invites applications for the full-time, permanent position of Head, User Services & Engagement.

The successful candidate will provide leadership and direction for the operations of Brock Library’s User Services and Engagement (US&E) department, working closely with the Manager, User Services, to ensure the delivery and development of core library services including: circulation, course readings, resource sharing, research help, maintenance of the Library’s physical collections, and support for user-facing spaces. The successful candidate will participate in library-wide planning and implementation of strategic initiatives and supports the library’s efforts in engagement, which may include library events, promotional activities, co-curricular workshops, and other similar work.

The successful candidate:

• Provides leadership for the US&E Department (1 direct report, 12 FTE staff) in the development, implementation, and assessment of departmental goals, projects, programs and services, including outreach and engagement initiatives
• In collaboration with the Manager, User Services & Engagement, provides supervision of library staff in the US&E Department, ensuring departmental policies and procedures are updated and effective
• Promotes US&E and Library services, working in consultation with library departments and library leadership. Coordinates work with other library units as appropriate
• Contributes to collaborative partnerships and projects as appropriate (e.g., initiatives of the Ontario Council of University Libraries)
• Works with the AUL, Student Success to assess use of space and ensure the James A. Gibson Library’s user-facing spaces are safe, well-maintained, modern, and meets users' needs
• Provides departmental leadership for resolving problems related to matters such as security infractions, fines, and referrals to appropriate campus authorities, as necessary
• Supports the Library’s strategic goals through active membership on working groups and project teams
• Participates in the Library Management and Strategy Team, to help inform library-wide strategy, policies, procedures, and services
• Engages in professional development, scholarly and service activities under the terms of the Collective Agreement

Qualified candidates will possess the following:

• A Master’s degree from an ALA-accredited library program or equivalent
• Leadership and supervisory abilities, including knowledge of human resources practices and unionized environments
• Ability to work collaboratively with colleagues
• Ability to effectively manage change and support colleagues in a dynamic environment
• Knowledge and experience in the following areas:
  • Research help
  • Circulation policies and procedures
• Knowledge of:
  • Resource sharing
  • Course readings/reserves
  • Library engagement and outreach activities
• Experience using Library Management Systems
• Demonstrated user-centered service philosophy and client focus
• Awareness of the importance of inclusivity, accessibility, reconciliation, and decolonization in academic libraries
• Excellent interpersonal, oral, and written communication skills
• Strong organizational and project management skills
• Effective analytical, problem-solving, and decision-making skills

Qualifications Considered an Asset:

We want to emphasize that these qualifications are considered an asset. They are not required, and we are committed to helping our future colleague develop these skills.

• Master’s level education in an academic discipline
• Experience with Ex Libris’ Alma, Primo, and Leganto software
• Experience using data and statistics to evaluate work and inform decision-making
• Knowledge of the application of Canadian copyright law in the library context, and in particular, fair dealing

This position is available as of June 1, 2026.

Compensation:

Brock University offers a competitive salary and an attractive benefits package. It is anticipated that this appointment will be made at the rank of Librarian II or III. Salary and rank will be commensurate with experience and qualifications. The position is included in the Brock University Faculty Association (BUFA) and is governed by the BUFA Collective Agreement.

The target hiring range for this position is $100,000- $150,000. The final salary will be determined based on relevant experience, internal equity and budget considerations.

This ad is for an existing position in the Brock University Faculty Association (BUFA) bargaining unit. This position is subject to final budgetary approval.

Application Instructions:

Applicants are invited to apply by submitting a curriculum vitae and a cover letter through the online application system no later than June 7, 2026 at 12:01am EST. The final full business day to apply is June 6, 2026. We appreciate all applications received; however, we will contact only those candidates selected for an interview. Interviews will be one day in length and consist of a public presentation on a given topic as well as meetings with relevant stakeholders.

Applications can be submitted at the following link: https://brocku.wd3.myworkdayjobs.com/brocku_careers/job/St-Catharines-Main-Campus/Head--User-Services---Engagement_JR-1023362