"Health & Wellness Assistant"

Health & Wellness Assistant

Primary Purpose: Under general supervision and direction from the Clinic Operations Manager, the Health & Wellness Assistant provides front desk support to the Division of Student Life's Health & Wellness departments on the Sacramento campus. These include: Counseling & Psychological Services (CAPS), Services for Students with Disabilities (SSD), and backup support for Student Health Services (SHS) as needed to support student mental and physical health, success and retention.

Essential Functions:

• Performs basic administrative, clerical, and technical supportive tasks that include, but are not limited to: answering phone calls, scheduling appointments, scanning documents, proctoring exams, updating and verifying demographic information for accuracy, helping to prepare outreach/programming materials.
• Maintains confidentiality and professionalism in working with students with complex needs in sometimes difficult and sensitive situations.
• Responsible for maintaining and documenting clinical records and forms within our Electronic Health Records systems (EHR) and maintaining the integrity of confidentiality of student medical information.
• Ability to use department and campus technology including: EMS, FAMIS, Handshake & other related programs.
• Monitor and collect payments, outstanding student balances, and no-show fees. Perform basic account/record keeping functions by posting all client transactions, confirming accuracy of the ticket, and accounting for all monies and credit transactions received for services and fees by the end of each working day.
• Follows university and department policies and procedures.
• Demonstrates a positive attitude and ability to work successfully with diverse populations with a commitment to promote and enhance diversity and inclusion.
• Performs other duties as assigned or requested.

This position does NOT serve as a Campus Security Authority (CSA) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported to them. This position serves as a Confidential Resource except as prohibited by law.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications:

• Two (2) years of post-high school education (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework).
• One (1) year of related work experience in a health setting.

Preferred Qualifications:

• Strong interpersonal and customer service skills.
• Ability to work independently.
• Ability to compose and properly format basic business letters and memos using correct grammar, spelling, and punctuation. Ability to proofread basic documents and to reconcile/balance simple accounts.
• Demonstrated proficiency using computer office software including word-processing and spreadsheet applications. Experience with Electronic Health Record (EHR) systems.
• Ability to perform internet searches and use e-mail.
• Knowledge of basic office procedures, etiquette and discretion; professional manner and attire; courteous phone manners and office reception.
• Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.

Physical Requirements:

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires extended periods of sitting and repetitive hand/wrist motion while using a computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping, and reaching. Occasional lifting up to 25 pounds.

Work is performed during standard hours; Additional hours may be required to meet business needs or deadlines.

Hiring Range:

$22 - $23 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement:

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement:

University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.