Job Description
Posting Number: Regular_0091632
Position Title: Help Desk Representative
Classification Title: Administrative Services Assistant
Min Salary: $34,324.18
Max Salary: $39,472.48
Salary Type: Annual
FLSA: NE = Non-Exempt
Position Type: Staff
Position Summary
Under the general supervision of the Customer Service Manager, the Help Desk Representative provides exceptional customer service and technical support to students, faculty, staff, and members of the public. This position serves as a key point of contact for the College, assisting customers with a wide range of inquiries and resolving technology-related issues to ensure a positive and supportive experience.
Essential Duties and Responsibilities
- Deliver high-quality customer service by assisting students, faculty, staff, and community members with questions, concerns, and requests related to College services and resources.
- Provide first-level help desk and technical support, including troubleshooting computer and technology issues, identifying solutions, and escalating complex problems when appropriate.
- Respond to inquiries regarding academic programs, courses, certificates, student services, and College procedures.
- Assist students with navigating processes related to certificate completion, financial aid, veteran benefits, and other student support services.
- Maintain accurate knowledge of College policies, procedures, programs, and resources to ensure consistent and reliable information is provided.
- Collaborate with colleagues across departments to resolve customer issues and improve service delivery.
- Identify opportunities to enhance customer service processes and contribute ideas that improve operational efficiency and the overall student experience.
- Support the Colleges commitment to student success by fostering a welcoming, inclusive, and customer-focused environment.
This position requires strong communication, problem-solving, and customer service skills, along with the ability to effectively assist individuals from diverse backgrounds in a fast-paced environment.
Required Education/Experience
- Associates degree in information technology or a related field, and six (6) months of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Other Knowledge, Skills and Abilities
Community college work experience, call center or customer facing services experience, strong computer experience including Microsoft Office, strong communication skills, both written and verbal. Preferred experience with Active Directory password resets, data security knowledge.
Department: End User Support
Work Hours: M-Th 7:30am – 7:00pm and Fri 8:00am – 5:00pm.
Posting Date: 08/05/2026
Closing Date: 08/12/2026
Open Until Filled: No
Duty and Responsibility
- Provides help-desk telephone support and on-going troubleshooting assistance to users regarding information technology and/or hardware, software, and/or other related items.
- Provide general information to callers, including faculty, staff, students and the general public.
- Collect information to dispatch appropriate technicians or create help desk tickets in response to trouble calls.
- Other duties as required by the Supervisor, Support and Training Center.
Apply Now
