Responsibilities Include:

• Supervise the daily activities of the helpdesk team.
• Assign tasks and ensure timely resolution of user issues
• Monitor helpdesk tickets and prioritize based on urgency and impact
• Maintain accurate records of all helpdesk interactions and resolutions
• Provide first-level support and troubleshooting for hardware, software, and network issues
• Escalate unresolved issues to the appropriate IT support teams
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Serve as the primary point of contact for users seeking technical assistance
• Assist Helpdesk Agents to deliver prompt and professional responses to user inquiries
• Ensure high levels of customer satisfaction through effective communication and follow-up
• Develop and maintain user guides, FAQs, and knowledge base articles. Conduct training sessions for agents tier 1 helpdesk requirements
• Collaborate with IT team members to resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives

Requirements Include:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• Minimum 2–5 years of experience required in area of expertise
• Proven work experience as a Helpdesk Coordinator or similar role.
• Strong knowledge of IT systems and applications.
• Excellent troubleshooting skills and problem-solving abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Exceptional customer service and communication skills.
• Attention to detail and ability to follow through on tasks.
• Certification in IT or related field (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
• Experience with helpdesk software (e.g., ServiceNow, Zendesk) preferred.

Responsibilities Include:

• Supervise the daily activities of the helpdesk team.
• Assign tasks and ensure timely resolution of user issues
• Monitor helpdesk tickets and prioritize based on urgency and impact
• Maintain accurate records of all helpdesk interactions and resolutions
• Provide first-level support and troubleshooting for hardware, software, and network issues
• Escalate unresolved issues to the appropriate IT support teams
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Serve as the primary point of contact for users seeking technical assistance
• Assist Helpdesk Agents to deliver prompt and professional responses to user inquiries
• Ensure high levels of customer satisfaction through effective communication and follow-up
• Develop and maintain user guides, FAQs, and knowledge base articles. Conduct training sessions for agents tier 1 helpdesk requirements
• Collaborate with IT team members to resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives

Requirements Include:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• Minimum 2–5 years of experience required in area of expertise
• Proven work experience as a Helpdesk Coordinator or similar role.
• Strong knowledge of IT systems and applications.
• Excellent troubleshooting skills and problem-solving abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Exceptional customer service and communication skills.
• Attention to detail and ability to follow through on tasks.
• Certification in IT or related field (e.g., CompTIA A+, Microsoft Certified Professional) is a plus.
• Experience with helpdesk software (e.g., ServiceNow, Zendesk) preferred.