"HiQ Adviser (Casual)"

HiQ Adviser (Casual)

Messages

• To proceed, please enable JavaScript in your internet browser. After enabling JavaScript, you will need to close and re-open this browser window.
• Casual
• Both Gardens Point and Kelvin Grove campuses

Reference number: 25441

Remuneration: $52.57 to $59.30 per hour (HEW5), inclusive of 25% casual loading.

Location: Both Gardens Point and Kelvin Grove campuses

Open to: Applicants who have unrestricted work rights in Australia for the duration of the casual appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

Who are we looking for?

We are seeking a HiQ Adviser (Casual) to join Digital Business Solutions, Administrative Division.

The HiQ Adviser role is a key position in the HiQ service model that supports enquiries from QUT students, staff, prospective students, and members of the public. You will be responsible for the delivery of a high-quality face to face, phone, email, and chat services. The HiQ Adviser role works within a tiered- service model and as an escalation point from Peer Concierge. You will provide support with specialised knowledge across QUT services and operations, focusing on student administration, technology, and library. You will assist clients with interpretations of QUT policies and procedures and engage with specialist service providers across other areas of the University.

What you need to succeed

1. Education, training and/or relevant experience equivalent to completion of a degree or completion of an associate diploma with at least (2) two years’ subsequent relevant work experience.
2. Demonstrated ability to effectively interpret policies, procedures, and information to support the client experience.
3. Demonstrated client service skills in a high volume, fast paced environment including the ability to effectively escalate, prioritise and redirect enquiries as necessary.
4. Demonstrated high level verbal and written communication and interpersonal skills with the ability to engage with a diverse range of clients and enquiries.
5. High level of digital literacy including the ability to navigate multiple complex information systems.
6. Demonstrated ability to work collaboratively and contribute to a positive, and inclusive culture.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it’s celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you’re ready to embark on a journey of innovation and opportunity, we’re excited to meet you.

Find out more about this position and submit your application by clicking ‘Apply’ or the link below.

View the job details at: Queensland University of Technology - HiQ Adviser (Casual)

Job opens: 24-Jul-2025

Applications Close: 07-Aug-2025 at 11.30pm