Hospitality and Events - Account Operations Manager - Ft. Lauderdale

ACCOUNT MANAGER

We are a National Destination Management company with over 14 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

OVERVIEW OF POSITION

The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.

SKILLS REQUIRED:

Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.

Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following:

• Attending site visits/ planning meetings.
• Attending client meetings or conference calls.
• Pre-book transportation
• Pre-book field staff

Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:

• Communicate with Client to confirm all needs are correct based on the contract
• Communicate with Hotel contact
• Communicate with Vendors and confirm vendor contracts
• Conduct site visits with or without clients with vendors
• Breakout Arrival and Departure manifests
• Book transportation
• Order Field Staff
• Order any necessary merchandise or supplies.
• Generate Program Recap and distribute to clients, hotels, and internal contacts
• Generate Staff instructions and Staff paperwork.
• Assist clients if they need additional items for their program.
• Generating Service Agreement Addendums

On-site Operations Include

• Attending client/hotel pre-cons
• Meet with clients to go over the program
• Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.
• Update manifests
• Update transportation needs
• Update field staff requests

Conclusion of program     

• Update XE costing sheets
• Reconcile any vendor invoices
• Create Preliminary Invoice
• Organize file for Billing
• Review Final Invoice with Billing
• Review P&L
• Follow up with client with Final Invoice and Evaluation

Additional General Responsibilities

• Lead by example
• Exercises discretion and independent judgement
• Other duties as assigned
  

Special Requirement: Must have a valid driver's license with a safe driving record.

Equal Opportunity Employer (EEO) Statement

Hello! Destination Management is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

ADA Essential Functions Statement

The tasks listed above represent the essential functions of the position. Additional duties may be assigned as needed. Candidates must be able to perform these essential functions with or without reasonable accommodation.

Physical & Environmental Requirements

This position requires the ability to remain in a stationary position, move about the workplace, and operate standard office equipment. Physical requirements are described using ADA-compliant, non-exclusionary language.

Reasonable Accommodation Statement

We are committed to providing reasonable accommodations to individuals with disabilities to enable successful performance of essential job functions. If you need accommodation during the application or employment process, please notify Human Resources.

Pay Transparency Notice

Where required by applicable law, we disclose a good faith compensation range that reflects what we reasonably expect to pay at the time of hire for this role. The actual offer may vary based on factors such as job-related skills, experience, education, certifications, and market conditions. For locations without a pay range disclosure requirement, candidates may still request the pay scale for this role during the process. We do not request or rely on salary history where prohibited by law.

At-will Employment

As an employee of Hello! Destination Management, your employment has been and continues to be “at-will.” This means that during the course of employment with the Company, employees are free to terminate their employment with the Company at any time, with or without a reason, and the Company has the right to terminate employees at any time, with or without a reason. Although the Company may choose to terminate an employee for cause, cause is not required. No one other than the President of the Company has the authority to alter this at-will employment arrangement, to enter into an agreement for employment for a specified period of time, or to make any agreement contrary to this at-will arrangement. Furthermore, any such agreement must be in writing and must be signed by the President of the Company.

Job Description Disclaimer

This job description is not a comprehensive listing of duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice to meet evolving business needs.