"Hotel Front Office Attendant"

PRIMARY DETAIL

We are looking for a dynamic Hotel Front Office Attendant to join our growing hotel team. This will be a great opportunity to work within a strong team to develop your career in hospitality.

• Salary Package: $62,830 per annum plus employer's superannuation
• Appointment Type: Full time, continuing appointment
• Location: Wallumattagal Campus, North Ryde.

THE ROLE

Lakeside Hotel and Conference Centre is seeking a dynamic and enthusiastic Front Office Attendant to join our growing hotel team. This will be a great opportunity to work within a strong team to develop your career in hospitality.

You will be the first point of contact for guests and play a pivotal role in creating a positive and memorable experience.

Your responsibilities will include:

• Managing the front office reception to ensure smooth daily operations.
• Responding to accommodation inquiries and processing reservations.
• Performing guest check-ins and check-outs efficiently and professionally.
• Handling payments, accounts, and general administrative tasks.
• Providing exceptional customer service at every interaction.
• Addressing guest complaints and concerns promptly and effectively.
• Demonstrating strong problem-solving skills and maintaining a proactive approach to ensure guest satisfaction.
• Assisting with other hotel departments as required to support overall operations.

ABOUT YOU

You are someone who believes the core of hospitality is customer service. You are great at multi-tasking, have excellent communication skills and can think on your feet to solve problems. To be successful in this role, you will have:

• Previous front office, customer service and/or sales experience (within hospitality industry preferred).
• Strong communication, interpersonal, and conflict resolution skills.
• Well-presented with keen attention to detail and cultural sensitivity/awareness.
• Strong time management and problem-solving skills.
• Cash handling and transaction processing experience.
• Proficient in the use of the Microsoft Office Suite of programs and knowledge of Opera Property Management System is desirable
• Current Responsible Service of Alcohol (RSA)
• Opera PMS / Cloud experience is highly regarded.

Please note: This role requires the ability to work across AM, PM, weekend and occasional night shifts. Full flexibility is essential.

The successful applicant will be required to undergo a Criminal History Check and must hold valid working rights in Australia.

ABOUT US

Lakeside Hotel and Conference Centre, an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The 40 Room hotel offers A la carte restaurant, café and impressive conference and event facilities featuring state of the art technology.

Lakeside employees enjoy access to extensive Macquarie University facilities including a high-tech library, private teaching hospital, gym and pools, a campus train station and Macquarie Centre shopping complex next door.

Benefits of Working for Lakeside Hotel & Conference Centre

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Staff discounts at Campus Life operated hospitality and retail outlets
• Ongoing development and mentoring opportunities
• Generous leave entitlements
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• Access to discounted corporate health insurance and free employee flu shot program.

How to Apply

If you are ready to deliver outstanding guest experiences and join a supportive team, APPLY NOW with your CV and cover letter addressing your suitability against the role requirements/ criteria above as part of the online application process.

For role-specific queries, contact Saad Khan, Hotel Front Office Manager at s.khan@mq.edu.au.

General Recruitment Enquiries: Please contact Mirna Alaaiddin, Talent Acquisition Officer, at mirna.alaaiddin@mq.edu.au

Applications Close: Friday 14 Nov 2025 at 11:59 p.m. (AEDT)

If you require any support or reasonable adjustments during the recruitment process, please let us know.

Note: Applications will be reviewed as they are received and we reserve the right to progress or decline an application prior to the closing date, and/or remove the advert earlier than originally advertised—so early applications are encouraged.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.