House Manager

This position serves as one of three Audience Services Associate or House Manager for PlayMakers six show main stage season, as well as some other second stage or workshop productions. Performances run Wednesday-Saturday nights, and Sunday matinees but this schedule may vary. Position also works in the box office as needed. Duties include prepare and maintain facilities inside and outside the theater before, during, and after each performance; manage and supervise work-study students and volunteers; provides customer service to audience members during performances; assists other departments of PlayMakers as necessary for Opening Nights and other special events; identifies and responds to emergencies according to emergency protocols; reports all incidents to the Director of Operations; sell single tickets and subscriptions using Tessitura ticketing software; provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements; explain box office policies and respond to routine problems regarding ticket sales; reconcile daily cash receipts and perform daily deposits with the University Cashier; prepare box office and front of house reports as needed; provide any additional administrative tasks and artist support as needed.