House Manager

House Manager

University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Department: Cultural Arts - 30485
Vacancy Number: TSP5635PST
Temp Position Type: SHRA Temporary
Job Category: Unspecified
FLSA for Position: Nonexempt

Brief Summary of Work for this Position:

This part-time, temporary position provides front-of-house leadership and exceptional customer service for events at Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre. Duties include coordinating volunteers, supervising ushers and ticket takers, managing patron flow and accessibility, and supporting a safe and welcoming audience experience. Hours vary based on event schedules.

Key Responsibilities

• Deliver outstanding customer service to UNCW Arts patrons
• Assist with recruitment, training, and supervision of volunteer ushers
• Support collaborative volunteer programs with Thalian Hall and Wilson Center
• Lead pre-event usher meetings and assign duties
• Oversee lobby setup, program distribution, and event-specific activities
• Ensure patron safety, comfort, and ADA compliance
• Coordinate front-of-house operations with the Stage Manager and Technical Director
• Respond to emergencies per UNCW and Kenan Auditorium protocols
• Complete post-event House Manager reports

Minimum Education and Experience Requirements:

• Two or more years in house management or customer service
• Able to lift 25 lbs, climb stairs, and stand for long periods
• Organized, diplomatic, self-directed, and strong multitasker
• Flexible availability (nights, weekends, holidays, long hours)
• Excellent written and verbal communication with diverse groups
• Proficient in Microsoft Office, web-based scheduling tools, and problem-solving

Preferred Education, Knowledge, Skills & Experience:

• Experience in house management, front-of-house operations, or event management
• Supervising volunteers, ushers, or customer service teams
• Working in performing arts venues or live event environments
• Familiarity with theatre etiquette, policies, and patron services

Required Certifications or Licensure:

Primary Purpose of Organizational Unit:
UNCW's Office of the Arts enriches the campus and Wilmington community through diverse cultural programming that highlights the university's intellectual and creative life. With an international scope and a focus on North Carolina and coastal southern artists, the office supports performances, residencies, and cross-disciplinary collaboration across UNCW's academic arts departments and colleges. The Office of the Arts coordinates campus-wide cultural activities, including UNCW Presents, manages Kenan Auditorium and the Cultural Arts Building, and serves as a liaison to local, regional, and national arts partners.

Work Hours: Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours
Work Days: Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours
Hours Per Week: Varies - Must be able to accommodate a flexible schedule, including early mornings, late nights, weekends, holidays and long hours
Anticipated Hiring Range: $15/hour

Special Instructions to Applicants:
Please Note: This is a temporary position. The length of the assignment will be based on department need with the possibility of continuation. Employees in temporary positions are not considered permanent state employees and do not earn leave.

To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Applications must be submitted through the online application system to be considered.