Customer Service Coordinator

Customer Service Coordinator

FLSA Status: Nonexempt

Months Per Year: 12

Hours Per Week: 37.5; extended hours during Fall Quarter move-in and at the start of new terms.

Employment Status: Full-Time

Work Model: On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

• Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
• Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

The Campus Services Customer Service Coordinator oversees daily operations and front office functions of the Campus Service Center. This generalist role focuses primarily on parking and transit administration (approximately 75%), with additional responsibility for campus card printing, service center technology, student employee supervision, and customer communications. The coordinator reports to the Assistant Director of the Campus Service Center.

Core Responsibilities

Parking and Transit Administration

• Administer the full lifecycle of parking permits in iParq and partner with patrol vendor on citations, enforcement, and vendor-supported equipment maintenance.
• Manage student and employee ORCA programs end to end, including specialty programs (ORCA LIFT, Non-LIFT, reduced fare), eligibility, payroll deductions, and reporting.
• Support event and guest parking requests and advise customers on parking and transit options.

Customer Service and Operations

• Deliver in-person, phone, and email support across all service lines, and resolve escalated issues in partnership with internal departments and vendors such as Impark and DPS.
• Process payments and oversee daily cash handling, reconciliation, and deposits.
• Maintain accuracy of Campus Service Center website content, the updated information log, and shared inbox communications.

Technology and Campus Card Operations

• Oversee the bulk campus card printing process and the technology supporting card production, coordinating with vendors and IT on maintenance and quality.
• Serve as first-line support for front-end customer service software, printers, and mail services technology, and assist students with print job intake.
• Maintain working knowledge of the course materials check-out system to support staff and customer questions.

Student Employee Leadership

• Lead the full student employee lifecycle: recruiting, hiring, onboarding, scheduling, access, and timecard approvals.
• Train and supervise student staff, ensure daily review of the information log, and audit Jira tickets to identify coaching and training needs.

Qualifications

• Customer service experience in a university or multi-service environment; supervisory or training experience preferred.
• Strong organizational skills and the ability to balance multiple service lines with attention to detail.
• Clear, professional written and verbal communication, including the ability to translate policy into customer-friendly language.
• Comfort troubleshooting printers, point-of-sale systems, and customer-facing applications; familiarity with iParq, Workday, PayByPhone, Handshake, and Jira preferred.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $54,000 - $58,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website.

All employment offers are contingent upon the successful completion of a background check.