Serve as House Manager during events as needed.

Ensure a safe, welcoming, and professional environment for patrons, artists, guests, and visitors.

Maintain overall patron comfort, safety, accessibility, and customer service standards.

Manage audience flow, seating operations, crowd management, and public-facing event logistics.

Staff Recruitment, Supervision, and Development

• Recruit, hire, train, and supervise hourly house management staff.
• Develop monthly staffing schedules for all events, rehearsals, meetings, and non-technical activities occurring within Anderson Center spaces.
• Oversee staff onboarding, HR paperwork, training procedures, and employee orientation.
• Approve and manage employee timesheets and payroll submission processes.
• Conduct annual performance evaluations for house management assistants.
• Maintain operational manuals, staff procedures, and training documentation.

Volunteer Program Management

• Recruit, train, schedule, and supervise volunteer ushers.
• Coordinate volunteer orientation sessions and onboarding procedures.
• Maintain volunteer manuals, scheduling systems, communication tools, and volunteer databases.
• Develop volunteer training procedures and ensure high service standards are maintained.

Event Management and Coordination

• Attend production meetings and coordinate operational planning for upcoming performances and events.
• Maintain event information sheets and operational planning documents.
• Coordinate with event organizers, campus departments, production teams, and external clients to support event execution.
• Manage event attendance reporting and operational cost estimates.
• Prepare event staffing reports and operational summaries for leadership review.
• Coordinate school matinee logistics, including bus parking, arrival/departure procedures, and school group management.

Safety, Security, and Emergency Response

• Maintain decorum in the house and address patron concerns or behavioral issues during events.
• Respond to emergencies and unusual incidents, coordinating with University Police and emergency personnel as necessary.
• Complete incident reports and communicate operational concerns to departmental leadership.
• Ensure compliance with university safety procedures, evacuation protocols, and accessibility standards.

Operational Administration

• Maintain front-of-house forms, operational documentation, and event management records.
• Coordinate annual maintenance of uniforms, including staff jackets and volunteer vests.
• Develop systems that improve operational efficiency and support continuous improvement efforts.
• Assist in long-term planning related to audience services and front-of-house operational excellence.

Requirements:

• Bachelor's degree.
• Experience in event operations, customer service, hospitality operations, venue management, theater operations, or a related field.
• Demonstrated experience supervising staff, volunteers, or teams.
• Organizational skills with ability to manage multiple priorities in a dynamic environment.
• Experience coordinating logistics for live events, public programs, or large gatherings.
• Written and verbal communication skills.
• Ability to exercise sound judgment and respond effectively during emergencies or high-pressure situations.
• Proficiency with scheduling systems, spreadsheets, and standard office software.

Preferred:

• Experience working in performing arts venues, theaters, concert halls, or higher education event operations.
• Experience supervising student employees within a university environment.
• Knowledge of crowd management, venue safety procedures, and emergency response protocols.
• Experience developing staff training programs and operational manuals.
• Familiarity with front-of-house theater operations and audience services management.

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer.

Additional Information:

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form .

Application Instructions:

All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=202001

Deadline for Internal Applicants: July 17, 2026

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

1. Resume,
2. Cover letter, and
3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp .