Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.
The Housekeeping Manager is responsible for providing hands-on leadership to the housekeeping team, maintaining consistent operational standards, and ensuring guest accommodations and common areas are prepared to deliver an exceptional experience. This role requires strong leadership, attention to detail, and a focus on maintaining high standards of service. The Housekeeping Manager will provide additional operational support as business needs require.
Responsibilities
- Oversee daily housekeeping operations and provide leadership, direction, and support to the housekeeping team
- Monitor the cleanliness, condition, and presentation of guest accommodations and common areas
- Conduct routine inspections to ensure established cleanliness, quality, and presentation standards are consistently met
- Establish and reinforce effective cleaning, inspection, and quality-control procedures
- Communicate daily priorities, expectations, staffing needs, and operational updates to the team
- Coordinate daily workflow and assignments based on occupancy, business levels, and operational needs
- Monitor departmental supplies and inventory and assist with purchasing and expense management
- Train, coach, and develop Team Members to promote consistent performance. accountability, and professional growth
- Address operational challenges promptly and work with Team Members to identify effective solutions
- Partner with other departments to support efficient operations and a positive guest experience
- Maintain appropriate staffing level and adjust assignments as business needs change
- Support departmental policies, procedures, safety practices, and service standards
- Other duties as assigned by Southall Leadership
- Minimum of 3-5 years of housekeeping leadership experience within a luxury hotel, resort, or similar hospitality environment required
- Effective verbal and written communication skills with the ability to clearly communicate direction and expectations
- Bilingual (English/Spanish) with ability to read, write, and speak proficiently preferred
- Proven ability to lead, motivate, coach, and develop Team Members
- Excellent organizational skills with strong attention to detail
- Ability to balance multiple priorities in a fast-paced hospitality setting
- Ability to lift, push, or pull up to 50 pounds
- Ability to remain standing and walking for extended periods
- Availability to work weekends, evening, and holidays as business needs require
- Bachelor's degree or higher in Hospitality Management or a related field preferred; relevant hospitality experience may be considered in place of formal education
Our Benefits
- Competitive compensation package
- Medical, dental, vision, short and long-term disability, company-provided life insurance
- Generous paid time off accruals
- 9 paid holidays annually
- Weekly pay
- 401k and company match
- Education reimbursement
- Best-in-class Employee Assistance Program
- Free weekly outdoor activities and wellness classes
- 30% internal discounts
- Fresh and free daily meal
- Bountiful internal growth opportunities
Our Team
Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.
We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.
Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
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