"Housing Operations Coordinator, Housing Operations"

Position Summary
Under general direction, coordinates facility related work and room readiness services within WMC student housing buildings, interacts directly with residents and staff to address and resolve facility related issues and implements database operation programs. Has a focus on customer service and improving the overall resident experience.

Job Responsibilities

• Performs routine and thorough inspections of housing buildings, identifies repair needs and addresses custodial concerns; initiates work order for resolution of repairs.
• Utilizes the computer maintenance management system to input service requests. Follows up on outstanding services requests and verifies completion.
• In conjunction with the Housing Operations Manager and other housing staff, ensures apartments/rooms are ready for occupancy in accordance with room assignment and move-in schedules.
• Works with and update the Resident Manager System (StarRez) to reflect current apartment / room status.
• Runs query reports within the StarRez system to include check-in and check-out, key and fob control, room condition reports, room/apartment readiness, guest and visitor logs and package tracking. Works with, and trains, Desk and Door Staff as required.
• Works with the Facilities Management team and directly oversees outside contractors and service vendors as required to maintain laundry facilities, clean and repair rooms and apartments, as well as place and remove furniture.
• Reports on damages and missing WCM property.
• Directly involved with lock and key control and electronic access management programs and devices. Provides lock out services and response.
• Coordinates and restocks the break and copier rooms for the office core and maintains appropriate supply levels.
• Covers Desk/Door station as necessary in the event of staffing issues.
• Conducts wellness checks as necessary. Emergency response as required within all housing properties.
• Works with the Housing Operations Manager to ensure adequate staffing and coverage at the lobby security desks and mailrooms. Will fill in as required to maintain adequate coverage.
• Perform other job-related duties as required.

Education
High school diploma or GED required

Experience
Bachelors degree a plus. Three years prior university housing or customer service / hospitality experience. Familiarity with work order processing and inventory management systems preferred.

Knowledge, Skills and Abilities
Excellent organization and communication skills. Solid proficiency in MS Office; experience using room and/or facilities management software a plus.

Licenses and Certifications

Working Conditions/Physical Demands
Must be physically able to assemble and relocate furniture and beds. Must be available to work overtime and weekends as needed and respond to after-hour emergencies as necessary. Must be able to lift heavy items and packages and be able to go up and downstairs in non-elevator buildings.