Housing Support Specialist

Essential Job Duties:

University Housing is seeking a Housing Support Specialist to join our team and work at the main front desk of University Housing. This position supports the day-to-day administrative operations for the University Housing office, to include supervision of the student Housing Ambassador staff and manages all aspects of the front office operation.

This position plays a vital role as a strong communicator with stakeholders, including residents, parents and families, campus partners, and other staff in University Housing. This position stays abreast of current and upcoming processes within the department to help answer questions via email, phone calls, and walk-ins to the office. A successful candidate is driven to perform all duties of the office with excellence, confidentiality, discretion and attention to detail.

This position requires excellent customer service skills, strong administrative skills, and possession of a calm demeanor in order to understand needs and respond to issues that require a rapid response. A strong candidate will be proactive, flexible, resourceful, compassionate, approachable, thorough and an excellent communicator.

Other Work/Responsibilities:

• This position is required to handle confidential information appropriately and is bound by the Family Educational Rights and Privacy Act (FERPA). This position is also a Campus Security Authority (CSA) under the Clery Act as well as reporting responsibilities under Title IX for any crimes of incidents of sex discrimination which they are made aware. In addition to reporting, training is required for these designations.
• On a specific event/condition basis, the University may also take the unusual measure of "calling-in" employees who are not normally designated as "mandatory" and temporarily assign them to this status, if a specific adverse weather or other emergency event is critical enough to require it, as determined by the employee's immediate supervisor or next level manager.

Minimum Experience/Education:

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications:

Strong administrative and communication skills.

Preferred Qualifications:

• Previous administrative/customer service experience.