Manage multiple email inboxes and provide timely professional customer service to George Mason faculty and staff across multiple departments, including referring complex issues to appropriate teammates as necessary;

Administer learning activities within George Mason's Learning Management System (LMS), including posting trainings, managing registrations, updating content, and running reports;

Provide basic technical support by serving as a point of contact for the Learning Management System;

Assist with setup for in-person and virtual workshops/events/meetings and serve as moderator for virtual learning opportunities;

Support the delivery of in-person and virtual learning, including logistics support, setup, troubleshooting, and moderating virtual learning events;

Provide information on George Mason policies in concise, easy-to-understand language;

Use Qualtrics to create, send, and synthesize learning evaluations and feedback; and

Perform other duties as assigned.

Required Qualifications:

• Experience providing administrative support in a professional office environment, including scheduling, coordination, and customer service;
• Proficiency with Microsoft Office, including Teams, Word, Excel, and PowerPoint;
• Demonstrated experience with email management and email customer service;
• Experience with virtual meeting platforms such as Microsoft Teams and Zoom, to include providing participant support and moderating group sessions;
• Effective interpersonal communication and customer service skills, including tact and diplomacy;
• Ability to prioritize competing deadlines, follow through, and be flexible to team needs;
• Ability to handle highly confidential and sensitive information with discretion and professionalism;
• Ability to work independently with minimal supervision;
• Ability to collaborate with diverse individuals with differing needs at all levels of the organization; and
• Demonstrated organizational skills and attention to detail.

Preferred Qualifications:

• Experience in a Human Resources or Learning and Development setting;
• Higher education or public workforce experience;
• Experience with Cornerstone or other Learning Management Systems;
• Experience working with design tools such as Canva, Piktochart, and Adobe; and
• Experience with Qualtrics or other survey design tools.

Instructions to Applicants:

For full consideration, applicants must apply for the HR Assistant (Organizational Development & Learning) at https://jobs.gmu.edu/ . Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date: September 21, 2026

For Full Consideration, Apply by: September 4, 2026

Open Until Filled?: Yes

Mason Ad Statement

George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.

George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

Manage multiple email inboxes and provide timely professional customer service to George Mason faculty and staff across multiple departments, including referring complex issues to appropriate teammates as necessary;

Administer learning activities within George Mason's Learning Management System (LMS), including posting trainings, managing registrations, updating content, and running reports;

Provide basic technical support by serving as a point of contact for the Learning Management System;

Assist with setup for in-person and virtual workshops/events/meetings and serve as moderator for virtual learning opportunities;

Support the delivery of in-person and virtual learning, including logistics support, setup, troubleshooting, and moderating virtual learning events;

Provide information on George Mason policies in concise, easy-to-understand language;

Use Qualtrics to create, send, and synthesize learning evaluations and feedback; and

Perform other duties as assigned.

Required Qualifications:

• Experience providing administrative support in a professional office environment, including scheduling, coordination, and customer service;
• Proficiency with Microsoft Office, including Teams, Word, Excel, and PowerPoint;
• Demonstrated experience with email management and email customer service;
• Experience with virtual meeting platforms such as Microsoft Teams and Zoom, to include providing participant support and moderating group sessions;
• Effective interpersonal communication and customer service skills, including tact and diplomacy;
• Ability to prioritize competing deadlines, follow through, and be flexible to team needs;
• Ability to handle highly confidential and sensitive information with discretion and professionalism;
• Ability to work independently with minimal supervision;
• Ability to collaborate with diverse individuals with differing needs at all levels of the organization; and
• Demonstrated organizational skills and attention to detail.

Preferred Qualifications:

• Experience in a Human Resources or Learning and Development setting;
• Higher education or public workforce experience;
• Experience with Cornerstone or other Learning Management Systems;
• Experience working with design tools such as Canva, Piktochart, and Adobe; and
• Experience with Qualtrics or other survey design tools.

Instructions to Applicants:

For full consideration, applicants must apply for the HR Assistant (Organizational Development & Learning) at https://jobs.gmu.edu/ . Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date: September 21, 2026

For Full Consideration, Apply by: September 4, 2026

Open Until Filled?: Yes

Mason Ad Statement

George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.

George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/