HRL Office Assistant (Student) (FWS)

Job Details

Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community. This position is available only to enrolled American University students.

Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.

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Department:

Housing Assignments Support

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Office Assistant (OA) is a student staff member in Housing & Residence Life within the University’s Division of Student Affairs. OAs play a critical role in providing high-level customer service, administrative support, and ensuring smooth daily office operations. This position fosters a welcoming experience for students, families, and campus partners.

Office Assistants report to the Housing Assignments team and collaborate with professional and student staff across Housing & Residence Life.

Essential Functions:

• Serve as the first point of contact for students, families, and guests at the Housing & Residence Life office.
• Assist via phone, email, live chat, and in-person interactions, providing accurate information about housing policies, procedures, and campus resources.
• Support special projects, including organizing documents and reviewing HRL communication and websites.
• Monitor and respond to inquiries in a timely and professional manner.
• Assist with processing paperwork and administrative tasks.
• Support office events, meetings, and training sessions as needed.
• Perform other duties as assigned.

Position Type/Expected Hours of Work:

• Part-time.
• 10 - 20 hours per week.

Salary Range:

• $17.95 per hour.

Required Education and Experience:

• Must be enrolled as a student at American University.
• Maintain a cumulative GPA of 2.25 or higher.
• Demonstrate strong organizational, communication, problem-solving, and customer service skills.
• Exhibit professionalism, reliability, and confidentiality in handling sensitive information.

Additional Eligibility Qualifications:

• Office Hours: 9:00 AM to 5:00 PM with potential for non-traditional hours.