Hub Operations Coordinator

POSITION SUMMARY

The Teaching and Learning Transformation Hub (the Hub) houses the Tutoring and Learning Supports (TLS) department, the Library and Educational Resources (LER) department, and the Academic Professional Development (APD) department. This role works with the Executive Director to create welcoming, safe, and efficient spaces and processes that support student learning. The Hub Operations Coordinator takes a lead role in managing the Hub front desk and physical spaces, shaping customer experiences by providing quality customer service and clear access to and support for library and tutoring services. This role schedules student staff, ensures front desk coverage, and provides operational support for the Hubs physical spaces, including technology, signage, and maintaining a clean and safe environment. The Hub Operations Coordinator hires, trains, and supervises student employees and collaborates with The Hubs full-time employees and other campus partners. This position will interact with students from diverse backgrounds, face- to-face, online, and over the phone. This position will work on campus during the Hubs hours of operation, which may include evenings and weekends.

OVERVIEW OF CCA

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds.

More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.

DUTIES AND RESPONSIBILITIES:

• Oversee daily front desk operations for the Hub and maintain standards for maximizing the student experience in the Hub through exemplary customer service.
• Recruit, hire, train, schedule, and supervise student employees.
• Assist students with general questions about the Hubs services and other campus resources.
• Provide information and assistance to students on the use of library systems, interlibrary loan program, and circulation of materials.
• Provide clerical and office support, including space maintenance and organization, answering phone calls. and scheduling appointments for library services, tutoring services, and study space.
• Ensure accurate tracking of student visits and usage data by monitoring student check-in/check-out at the front desk Kiosk so that services are recorded in the EAB Navigate system and questions are recorded in the tracking software.
• Monitor computers, printers, and other equipment in the Hub to make sure equipment functions properly and submit work-orders as necessary.
• Provide basic computer assistance to students and printer assistance to Hub visitors. Make referrals to IT and other departments as needed.
• Serve as a point of contact for escalated student concerns.
• Run basic data reports as requested by the Dean and Executive Director.
• Manage rooms reservations and provide support for activities and events.
• Participate in staff meetings, planning sessions, and professional development opportunities.
• Ensure appropriate coverage for all hours of operation, including evenings and weekends; regular work hours for this position are Monday through Friday with the possibility of being on-call on Saturdays.
• Contribute to the development and implementation of processes for different operational functions in the Hub.
• Supports cross-departmental initiatives and events.
• Serve as a lead on the Student Experience Advisory Committee.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• A college degree or certificate
• Experience providing clerical support and customer service
• Excellent interpersonal, verbal and written communication skills in the English language
• Proven problem-solving and decision-making skills
• Experience working with diverse populations and a commitment to fostering inclusive and equitable environments

PREFERRED QUALIFICATIONS

• Bachelors degree from a regionally accredited institution
• Professional experience with academic support services in higher education
• Office management experience
• Supervisory experience
• Proven ability to establish and maintain effective working relationships with students, faculty, instructors, and staff
• Experience working in an academic library and knowledge of library circulation policies and procedures
• Digital skills to use multiple platforms or software, like data management systems or learning management systems
• Proficient with Microsoft Office Suite, Outlook, and MS Teams
• Hold a valid drivers license and reliable transportation to drive between campuses
• Bilingual or multi-lingual

SUPPLEMENTAL INFORMATION

Salary Range: Anticipated salary is $51,732.85 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan, including generous leave, holiday, and education benefits.

Deadline to Submit Application Material: A review of applications will begin at the closing of the position at 11:59PM on Wednesday April 15th 2026.

Application Process: When submitting your online application, please include a cover letter clearly shows how the applicants professional experiences align with the minimum qualifications, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to HR@ccaurora.edu upon offer of employment. If you have questions regarding this position, please contact us at HR@ccaurora.edu.