Description:
Cuhaci Peterson is seeking a highly organized and service-oriented People & Culture (HR) Operations Lead to oversee the day-to-day operations of the People & Culture function. Supporting a multi-state workforce, this role serves as the operational backbone of the department, leading employee lifecycle administration, HR systems management, payroll coordination, compliance, workforce reporting, and employee support services. The People & Culture Operations Lead drives process improvement, operational efficiency, and data integrity while ensuring a consistent, compliant, and employee-focused experience that supports Organizational growth and delivers exceptional service to employees and leaders across the firm.
Essential Responsibilities
People & Culture Operations
- Serve as the primary administrator for People & Culture operational processes, policies, and procedures.
- Develop, document, and maintain standard operating procedures to ensure consistency and compliance across the employee lifecycle.
- Identify opportunities to improve efficiency through process enhancements, automation, and system optimization.
- Act as a trusted resource for employees and managers regarding People & Culture programs, policies, and employment-related questions.
- Support the execution of department initiatives, projects, and organizational priorities.
HRIS, Data Management & Reporting
- Maintain the integrity, accuracy, and security of employee data within the HRIS.
- Process employee status changes, compensation updates, promotions, transfers, and organizational changes.
- Generate and analyze workforce metrics including headcount, turnover, retention, absenteeism, and staffing trends.
- Prepare recurring and ad hoc reports for leadership to support business decisions and
- workforce planning.
- Conduct regular audits to ensure data accuracy and compliance.
- Create reports, dashboards, and workforce analytics to support strategic decision-making.
Payroll Administration & Coordination
- Partner with Finance and payroll providers to ensure timely and accurate multi-state payroll processing.
- Review payroll changes, employee updates, and supporting documentation for accuracy.
- Assist with payroll audits, reporting requirements, and issue resolution.
- Maintain payroll-related records and ensure compliance with applicable regulations.
- Support annual compensation updates, bonus administration, and employee compensation records.
Employee Lifecycle Administration
- Coordinate onboarding activities including background screening, employment documentation, I-9 verification, HRIS setup, and new hire orientation.
- Ensure a positive and efficient onboarding experience for all new employees.
- Administer employee changes including promotions, transfers, compensation adjustments, and employment status updates.
- Manage offboarding processes, exit interviews, separation documentation, and final employment records.
- Coordinate leave of absence administration and maintain related documentation.
- Maintain personnel files and employee records throughout the employment lifecycle.
Compliance & Policy Administration
- Support compliance with federal, state, and local employment laws across all company locations.
- Maintain employee records, required employment documentation, labor law postings, and policy acknowledgments.
- Coordinate EEO-1 reporting, unemployment claims administration, and compliance-related audits.
- Assist with workplace investigations, corrective actions, and documentation as needed.
- Track professional licenses, certifications, continuing education requirements, and related records.
- Maintain and update employee handbook content, policies, forms, and People & Culture documentation.
Employee Experience & Engagement
- Support employee engagement, recognition, wellness, and culture initiatives.
- Coordinate employee communications and department-wide announcements.
- Assist with employee events, celebrations, service awards, volunteer initiatives, and culture building activities.
- Partner with department leaders to promote a positive, inclusive, and engaging workplace environment.
- Serve as a responsive and approachable resource for employee support and guidance.
- Support performance management, employee surveys, and other organizational development initiatives.
Education & Experience
- Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
- 5+ years of progressive experience in HR operations, human resources administration,
- payroll, or related functions.
- Experience supporting a multi-state workforce preferred.
- Professional services, architecture, engineering, consulting, or similar industry experience
- preferred.
- Experience administering HRIS systems and supporting workforce reporting and analytics.
Knowledge & Skills
- Strong knowledge of HR operations, employee lifecycle administration, payroll processes, and employment compliance.
- Experience with HRIS platforms such as Paylocity, ADP, UKG, Workday, or similar systems.
- Advanced proficiency in Microsoft Excel and workforce reporting.
- Exceptional organizational skills and attention to detail.
- Strong analytical, problem-solving, and process improvement capabilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities while meeting deadlines.
- Ability to handle highly confidential information with professionalism and discretion.
- Strong customer service orientation and commitment to delivering an exceptional employee experience.
Preferred Qualifications
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
- Experience supporting a growing, multi-office organization.
- Experience developing HR processes, policies, and operational procedures.
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