"Human Resources Associate"

Position Summary

Under direction, responds to and addresses inquiries regarding Benefits, Employee Data, Payroll, Time Entry and general HR policies. This role also processes HR transactions within the Human Resources Information System ensuring the integrity of data.

Job Responsibilities

• Responds to, addresses and resolves inquiries and tasks via online tickets, phone, fax and email.
• Processes employee transactions (i.e., new hires, terminations, job changes) and maintains accurate master data within the HRIS system.
• Verifies the accuracy of data received and interacts with departments and employees for follow up of information.
• Proactively assists team members, customers and employees to ensure service expectations are met.
• Mines data from various HR information systems, as directed, and verifies/ ensures accuracy of data.
• Prepares, analyzes and validates various reports.
• Escalates or refers issues to ensure that issues are resolved in a manner consistent with the mission, vision and policies of WCM, while providing excellent customer service.
• Performs various payroll timekeeping related duties, including the entry and payment of disability salary continuation and severance; resolving time entry issues and errors in the timekeeping system(s).
• Performs employment verifications via phone and mail.
• Verifies and enters payroll information on unemployment forms for the Department of Labor.
• Participates in the testing of new functionalities and version releases of the HRIS system as needed.
• Maintains neat and orderly files. Organizes and files all necessary forms, paperwork and other relevant materials in the Employee File.
• Assists in other areas of the HR function as required to complete special projects or support HR initiatives.

Education

High School Diploma

Experience

Associate's degree or higher preferred. Approximately 1-3 years of professional experience in an office setting, preferably within a Human Resources Department. Approximately 2 years of working experience with Human Resources Information Systems and reporting tools either in an HR function or in a technical function supporting HR.

Knowledge, Skills and Abilities

• Ability to demonstrate excellent customer service skills in person, via email and on the telephone.
• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise 'people skills'.
• Demonstrated proficiency with MS Office Suite and database applications.
• Demonstrates ability to exercise standards of professionalism, including appearance, presentation and demeanor.

Working Conditions/Physical Demands

Standard office work. Position requires long periods of time in a sitting position and heavy phone interactions.