Human Resources Clerk

Job Overview

The Human Resources Clerk provides essential administrative and operational support to the Office of Human Resources. This position serves as a front-line resource for employees and plays a critical role in maintaining accurate employee records, supporting recruitment and onboarding processes, and assisting with benefits and general HR operations.

The HR Clerk ensures the efficient flow of information, delivers high-quality customer service, and supports the overall effectiveness of HR service delivery across the University.

Key Responsibilities

Data Management & Records Administration

• Maintain and update employee records, personnel files, and HR databases.
• Scan, file, organize, and track HR documents in accordance with records management standards.
• Ensure accuracy, completeness, and confidentiality of employee data.
• Process and maintain employee records and documentation.

Recruitment & Onboarding Support

• Intake and route new hire paperwork to appropriate HR staff.
• Enter and update new employee information in HR systems.
• Assist with coordination and registration for New Hire Orientation.
• Support recruitment administrative processes as needed.

Benefits & HR Operations Support

• Assist with benefits-related administrative tasks, including annual enrollment support.
• Support attendance tracking and related documentation.
• Assist with processing HR forms and employee updates.

Employee Relations & Customer Service

• Serve as the first point of contact for HR inquiries (in-person, phone, and email).
• Provide accurate information regarding HR policies, procedures, and processes.
• Route complex inquiries to appropriate HR staff.
• Deliver professional, responsive, and courteous customer service.

Administrative Support

• Manage department email inbox and route inquiries appropriately.
• Answer and direct phone calls.
• Prepare reports, copies, and documentation as needed.
• Assist with updates to the HR website and internal communications.

Special Projects

• Assist with HR initiatives and special projects as assigned.
• Support departmental efforts to improve efficiency and service delivery.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Canva or similar tools preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to maintain strict confidentiality.
• Ability to manage multiple tasks and prioritize effectively.
• Strong customer service orientation and interpersonal skills.

Working Environment

This position operates in a professional office environment within the Human Resources department and requires regular interaction with faculty, staff, and campus stakeholders.