Position Summary

The University of Pennsylvania's Institute of Contemporary Art, Philadelphia (ICA) is seeking freelance seasonal staff for the role of Visitor Services Attendant & Gallery Ambassador, beginning April 2026.

Visitor Services Attendants serve as the first point of contact for visitors and play a critical role in shaping the public's experience of ICA. In their capacity as Gallery Ambassadors, individuals in this role also lead tours for a range of audiences, including K-12 students, adults, undergraduates, and graduate groups.

Primary Responsibilities

• Provide a high level of service in greeting, orienting, and assisting ICA visitors
• Lead guided tours and support interpretive engagement with exhibitions for diverse audiences
• Answer questions and engage guests in informed, welcoming conversations about ICA and its programs
• Process book and merchandise purchases
• Complete book inventory and restock materials as needed
• Maintain cleanliness, organization, and readiness of public spaces and the bookshop
• Provide information and assistance related to ICA's accessibility amenities
• Assist guests during emergency egress, medical situations, or other unusual circumstances, following established protocols
• Handle challenging interactions with professionalism, discretion, and sound judgment
• Actively participate in required trainings and continuously expand knowledge of ICA's exhibitions, policies, and visitor services practices
• Support additional visitor services and front-of-house needs as assigned

Skills & Qualifications

• High school diploma or equivalent education and experience required
• 1-2 years of relevant experience in customer or guest services, hospitality, event management, education, or protection services
• Demonstrated interest in public engagement, education, and working with diverse audiences
• Strong interpersonal and communication skills with an outgoing, professional demeanor
• Ability to manage conflict and de-escalate challenging situations effectively
• Capacity to remain calm and attentive during high-volume, high-stress, or unexpected situations
• Strong organizational skills and attention to detail
• Interest in art, museum education, or visitor experience; art background a plus