The person in this role works independently with customers and internal MSU staff to analyze problems and needs of technical complexity, while providing excellent customer service to the MSU Community.
This position is a Monday – Friday, 8 am-5 pm position.
Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.
Minimum Requirements
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.
Desired Qualifications
More than two years of related and progressively more responsible or expansive work experience in an enterprise organization; Demonstrated ability to effectively communicate with all levels of technology users; high level of customer relationship skills; excellent troubleshooting skills; strong written and verbal communication; experience in use of MSU identity and access management systems and Service Desk. Attention to detail. Ability to contribute to a high performing team environment.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume and Cover Letter
Special Instructions
Please provide three professional references knowledgeable of your work
Work Hours
STANDARD 8-5
Website
www.tech.msu.edu
Bidding eligibility ends September 2, 2026, at 11:55 PM
