Indigenous Australian Student Success Support Officer

Reference number: 25523
Term: Ongoing, full-time basis
Remuneration: $86,571 to $91,079 pa (HEW4) (inclusive of $73,154 to $76,963 salary pa, 17% superannuation and 17.5% recreation leave loading)
Location: Both Gardens Point and Kelvin Grove campuses
Open to: Aboriginal Australians and Torres Strait Islander people. For this position it is a genuine occupational requirement that it be filled by an Aboriginal or Torres Strait Islander person as permitted by and arguable under sections 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).

Who are we looking for?

We are seeking a Indigenous Australian Student Success Support Officer to join Oodgeroo Unit, Indigenous Australians, Chancellery Division.

The Indigenous Australian Student Success Support Officer is responsible for the provision of telephone and face-to-face assistance to prospective and current students, staff and the public as well as ancillary support for the day-today activities of the Oodgeroo Unit. The role covers the full range of reception and administrative duties and may include project and event management.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Oodgeroo Unit is responsible for and committed to ensuring pathways to higher education and the academic success of Aboriginal and Torres Strait Islander people.

What you need to succeed

Education, training and/or relevant experience equivalent to the completion of an associate diploma qualification in conjunction with subsequent relevant work experience.
Proven success in providing high quality front-line customer services to a diverse customer base.
Demonstrated digital literacy including the ability to use large corporate systems to input, access, extract and interpret data.
Demonstrated ability to apply reasoning, judgement and analytical skills in resolving routine issues.
Demonstrated ability to connect, collaborate and communicate with staff, students and stakeholders in a team-based environment to achieve quality outcomes.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
Purchased Leave Scheme - up to 8 extra weeks.
Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Indigenous Australian Student Success Support Officer

Job opens: 22-Sep-2025

Applications Close: 07-Oct-2025 at 11.30pm