Indigenous Support Programs Officer

About this Opportunity

This position is only open to Aboriginal and Torres Strait Islander applicants.

• Continuing, Full-Time
• Office of the Vice-President – Indigenous Engagement
• CQUniversity Townsville or Gladstone
• Higher Education Worker Level 5
• Total Remuneration $99,443 to $111,863 pa (including salary of $84,031 to $94,526 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

As an Indigenous Support Programs Officer, you’ll be the steady hand and trusted guide helping Aboriginal and Torres Strait Islander students access the tools, programs, and opportunities that help them thrive at university. From scholarships and the Indigenous Tutorial Assistance Program (ITAP), you’ll be the connector who ensures students feel seen, supported, and empowered throughout their academic journey.

In this dynamic position, you’ll work closely with students, staff, and academic teams to deliver high‑quality support services with cultural integrity and care. Your days will be filled with meaningful interactions—responding to student enquiries, coordinating ITAP tutors, promoting scholarship opportunities, supporting events, and keeping essential systems and processes running smoothly. You’ll also play a key role in shaping new initiatives, improving workflows, and contributing to a positive, collaborative team culture.

Step into a role where your work makes a real impact. If you are a strong communicator, thrive in a dynamic environment, and are passionate about uplifting Indigenous students through education, we want to hear from you.

Be Rewarded

• Up to 5 days paid Indigenous Cultural or Ceremonial leave
• 17% superannuation (with the choice to join an award-winning superfund)
• 5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Demonstrated experience delivering high‑level administrative support, including implementing streamlined processes, managing competing priorities, and maintaining accuracy in a fast‑paced office environment.
• Excellent communication (oral and written) and interpersonal skills with proven ability to draft a range of professional documentation with attention to detail provide accurate advice and information to others, and build effective relationships.
• Strong customer service capability, supported by an understanding of the needs of a culturally diverse university community and the ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples.
• Proficiency in Microsoft Office applications, web‑based systems, and Customer Relationship Management (CRM) platforms, with the ability to quickly acquire knowledge of university policies, procedures, and relevant higher education legislation.
• Proven organisational, time‑management and problem‑solving abilities, showing initiative and a collaborative approach to achieving team goals and meeting deadlines.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Reconciliation and First Nations Peoples Employment
CQUniversity is committed to the improvement of employment outcomes for Aboriginal and Torres Strait Islander people. At CQUniversity, our vision for reconciliation is a just and equitable Australia, empowered by the self-determination of Aboriginal and Torres Strait Islander peoples. We are committed to fostering a tertiary education environment that genuinely values and elevates First Nations knowledges, leadership and strengths.

The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 105 of the Anti-Discrimination Act 1991 (Qld).

CQUniversity continues to work towards achieving reconciliation – by not only incorporating and normalising Aboriginal and Torres Strait Islander cultures and perspectives within our everyday business, but also by promoting First Nations voices and contributions across our partners and stakeholders, and our wider communities.

• Please see here for our Stretch Reconciliation Action Plan
• Please see here for our First Nations Workforce Strategy 2020-2025

Applications Close: 11:59pm, Sunday, 24 May 2026

Job Requisition ID: 7320

Contact Details:
Linda Born
(07) 4940 7440
l.born2@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

#HEW5 ||#LI-CP1 ||#LI-Onsite ||Keywords: Administrative Support | Aboriginal and Torres Strait Island Engagement | Communication Skills | Community Engagement | Cultural Capability | Cultural Safety | Data Management | Education Support | Higher Education | Indigenous Programs | Indigenous Student Support | Multicultural Awareness | Office Administration | Project Management | Project Officer | Tutorial Support | Team Collaboration