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IT SERVICE ASSOCIATE
IT PROGRAMS
MALCOLM X COLLEGE
PRIMARY OBJECTIVE: The basic function of this position is to
support the computer hardware and software used by students,
administrators, faculty and staff in a variety of academic settings
and to achieve student success.
DUTIES & RESPONSIBILITIES:
Provides computer hardware and software technical support both
in person and remote technical support to students, administrators,
faculty and staff.
Maintains, installs and tests software applications on computer
hardware throughout the college.
Submits help desk tickets to assist students, administrators,
faculty and staff with technology related issues
Protects physical technology assets in public areas and other
settings, through ongoing equipment refresh, planning maintenance,
installation, configuration, troubleshooting, and asset inventory
management.
Manages, tracks, and protects equipment that is designated for
use by students, administrators, faculty and staff.
Facilitates use of equipment for various internal and external
events.
Assembles and disassembles equipment on site before and after
classes.
Provides limited training to audio-visual/multi-media equipment
users.
Adheres to CCC Customer Service Excellence standards.
Performs other duties as assigned, including, but not limited
to, adherence to after hours, emergency, holiday and/or on-call
schedule.
QUALIFICATIONS:
Associate’s degree in Information Technology, Computer Science,
Data Processing or related area, or an equivalent combination of
education and experience, with a history of progressively
increasing responsibility and accomplishments, preferably, in a
college or comparable academic setting.
Minimum of two years of related work experience.
Knowledge and experience with supporting both Windows and
Macintosh platforms.
Knowledge of all current versions of Microsoft Windows (XP,
Windows 7), all current internet browsers (IE, Chrome, Safari)
including networking concepts and general technical troubleshooting
skills.
Sound verbal and written communication skills.
Great team player and self-starter.
Salary: $69,545- $76,772
1600 Union position
Offered salary will be determined by the respective collective
bargaining agreement and applicant's education, experience,
knowledge, skills and abilities.
Benefits information is found at
https://www.ccc.edu/departments/Benefits/
The City Colleges of Chicago is the public community college system of the Chicago area. Its colleges offer associate degrees, certificates, free courses for the GED, and free English as a second language courses. The City Colleges system has its administrative offices in the Chicago Loop. City Colleges gives students access to a quality education and ensures their success by providing them with the support to complete their program and move on to further education or a career. Since 1911, City Colleges of Chicago has been connecting students from across Chicago’s neighborhoods to economic opportunity. By offering a quality education at an unprecedented value, City Colleges provides our students and alumni with a pathway to upward mobility. In fact, our vision is to be recognized as the city’s most accessible higher education engine of socioeconomic mobility and racial equity—empowering all Chicagoans to take part in building a stronger and more just city. City Colleges graduates can be found working across Chicago—from the city’s biggest hospitals to its boardrooms, from its high-tech manufacturing plants to its classrooms. They can be found serving the community as government officials, law enforcement officers, and teachers, and they are found launching their own businesses and taking leadership roles in the city’s fastest-growing sectors. More than sixty thousand Chicagoans are enrolled in City Colleges’ educational programs. Our offerings range from tuition-free English as a second language (ESL) and high school diploma (GED/HiSET) preparation classes to certificate and associate degree programs that prepare students to secure employment in high-demand careers and transfer to four-year colleges. In fact, about half of City Colleges graduates transfer after completion, with many heading to nationally-recognized colleges and universities. Hailing from every neighborhood, City Colleges students are as diverse as the city itself. As Illinois’ largest community college system, City Colleges is comprised of seven independently-accredited colleges: Harold Washington College, Harry S Truman College, Kennedy-King College, Malcolm X College, Olive-Harvey College, Richard J. Daley College, and Wilbur Wright College, and five satellite sites: Arturo Velasquez Institute, Dawson Technical Institute, South Chicago Learning Center, West Side Learning Center, and Wright College Humboldt Park. The City Colleges system also includes the award-winning Washburne Culinary & Hospitality Institute, Sikia Restaurant, Child Development Centers, and radio station WKKC–FM 89.3.
