Information & Loans Technician

Job Details

Information & Loans Technician

Date Posted: 06/08/2026
Req ID: 48437
Faculty/Division: UofT Mississauga
Department: UTM: Library
Campus: University of Toronto Mississauga (UTM)
Position Number: 00011790
Existing Vacancy: Yes

Description:

About us: U of T Mississauga... (full institutional and library description omitted for brevity but present in source)

Your opportunity: Under the general supervision of the Supervisor, Information and Loans, the incumbent is responsible for delivering excellent customer service, identifying and responding to information requests, and providing directional information to users. Other responsibilities include providing user support for patrons using computer workstations, laptops, printers and photocopiers, and other devices; providing library course syllabus services, including communicating with instructors regarding course materials; and performing other related duties as identified by the supervisor. Working evenings and weekends will be required.

Please note this role is fully on site with a set full-time schedule of alternating days/evening/weekends.

Your responsibilities will include: Acting as the first point of contact for general enquiries; Providing detailed information to users regarding library rules, guidelines and procedures; Retrieving, compiling and filing borrowing and lending requests; Checking that library circulation policies have been administered correctly; Troubleshooting and resolving routine issues; Handling fees and/or fines on a regular basis; Searching catalogue records for material availability and following rules and copyright procedures when duplicating and/or digitizing material; Directing the activities of casual staff

Essential Qualifications: Library Technician diploma or an acceptable equivalent combination of education and experience; Minimum two (2) years of recent experience providing front-line customer service in a library environment, including at least one (1) year working with Ex Libris Alma or a comparable library system; Experience searching library catalogue and databases in Windows/Mac environments required; Demonstrated experience performing circulation services required; Proficiency with Microsoft Office; Ability to identify, assess, and respond to basic issues with computer software and hardware, and other devices used by library patrons; Excellent customer service and interpersonal skills... (full list present in source)

Assets (Nonessential): Knowledge of the Copyright Act of Canada... (full list present in source)

To be successful in this role you will be: Adaptable; Approachable; Possess a positive attitude; Problem solver; Resourceful; Team player