Job Details

Information Specialist, Continuing Education (Part-time) Staff Pool

SUMMARY

Provide student recruitment, advising, and customer relationship management. Provide information regarding all continuing education related courses to external and internal customers. This position is responsible for supporting the recruitment and advising efforts for all continuing education courses and/or programs offered system-wide. Provide continuing education course information via telephone, walk-ins, mailing information, electronic mailings, maintaining and updating customer database information, and through other recruitment activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide professional and high quality customer service by answering phones and responding to continuing education information requests for class and/or program information. Follow-up to ensure inquiries for information have been completed.
• Provide student advisement information regarding continuing education class and program offerings including: requirements, career paths, class dates, admission process, locations, and orientation dates.
• Responsible to maintain current knowledge regarding all continuing education courses and/or program recruitment and advising information.
• Process admission, enrollment, and CE student registrations using People Soft.
• Capture all information requests on CE customer service database daily.
• Collect inquiry marketing data in CE Database daily.
• Mail program information flyers based on student inquiries, and tracks information mailed to students, and referrals on customer database
• Contact students for cancelled / postponed classes and recruits for future class date.
• Provide student account support as needed (Refunds and cancellations) and follow-up.
• Provide student with textbook ordering information for enrolled courses.
• Maintain class waiting lists as needed and follow-up via mail, e-mail, and phone as part of recruitment.
• Make outbound calls for class information and recruitment.
• Direct students to Program Manager and/or Instructional Support Specialist as needed for additional advising and/or program orientations.
• Collect and monitor SEOI for all CE classes offered and batch forms to send to system for processing.
• Collaboratively provide support to instructional staff as needed to ensure smooth office operations and high quality customer service.
• Stay current of People Soft SPIN training.
• Stay current on student services information.
• Stay current and maintain proficiency on technology office applications skills, and customer service relationship systems.
• Operate various office equipment.

QUALIFICATIONS

EDUCATION

High-School diploma and minimum of five (5) years of direct related experience in customer service and/or educational program recruitment and advising. Associate degree highly preferred.

EXPERIENCE

Three years of direct continuing education operations experience required. Three years experience in providing customer service, advising, and recruitment. Experience with workforce programs and processes preferred.