"Information Systems Analyst (Technology Support Services)"

Information Systems Analyst (Technology Support Services)

Company: Riverside Community College District

Job Location: Riverside

Category: IT Support and Training

Type: Full-Time

Department: Technology Support Svs (R)

Position Type: Support Staff (Classified / Confidential)

College/Campus: District

Physical location of the position: Riverside

Employment Type: Full-Time

Position Length: 12-month

Salary Range: Grade Q

Salary Amount: $8,081 - $9,838

Salary Type: Monthly

Job Description

BASIC FUNCTION: Provides technical and analytical support to District technology programs in diverse capacities ranging from responses to user-support problems, to technology system development, implementation, and administration: monitors systems to ensure performance and reliability standards are met; and performs specialized duties in support of an assigned technology program area.

SUPERVISION RECEIVED AND EXERCISE: Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS: This classification is responsible for independently performing technical duties at an assigned department by supporting its multiple systems and associated hardware and software. Employees are required to have broad based knowledge of multiple technology areas and frequently use tact, discretion, independent judgment, and initiative in the performance of their work. Employees receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the department.

Education and Experience:

A bachelor's degree with coursework in information technology, computer science, or a closely related field and two (2) years of experience providing highly technical support to an information systems program; or an equivalent combination of education, training, and/or experience.

Knowledge of:

• Principles, methods, and techniques in the design and operation of information systems, computers, and platforms.
• Methods and techniques of diagnosing a wide range of hardware and software issues, including the use and application of multiple diagnostic tools.
• Operational characteristics of a diverse range of hardware and software.
• Multiple programming languages used in information technology.
• Principles and practices of technology system security.
• Principles and practices of network monitoring and administration.
• Principles, practices, equipment, and protocols for the maintenance of networked equipment and associated security devices.
• Basic principles and practices of database administration and management.
• Server based operating systems and desktop software applications, including system standards and protocols.
• Client-server processing requirements and constraints.
• Principles and practices of MDM and MAM.
• Project planning, prioritizing, and scheduling techniques.
• Basic accounting, statistical, business, and office procedures commonly supported by system applications.

Ability to:

• Provide technical support to a diverse range of technology systems, hardware, and software to business and academic users.
• Analyze complex user problems, evaluate alternatives, and devise efficient, cost-effective, user-friendly solutions.
• Communicate complex technology applications issues clearly to nontechnical parties, orally or in writing.
• Prepare clear, concise, and accurate documentation, user guides, reports of work performed, and other written materials.
• Manage and maintain a diverse range of physical and virtual servers and associated hardware and software.
• Deploy and authenticate applications on devices.
• Take measures to ensure the integrity of system data.
• Implement database and/or system security measures.
• Utilize appropriate diagnostic and testing equipment to detect and resolve hardware and software issues.
• Test, diagnose, program, calibrate, and repair a wide variety of electronic systems and equipment.
• Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
• Exercise independent judgment within general policy and procedural guidelines.
• Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
• Communicate effectively in the course of performing work tasks.
• Establish, maintain, and foster effective working relationships with those contacted in the course of work.
• Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community.
• Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses and Certifications:

A valid driver's license and proof of insurability may be required to drive a District or personal vehicle.

PHYSICAL DEMANDS and ENVIRONMENTAL CONDITIONS:

Must possess mobility to work in a standard office setting... [abbreviated for brevity, full details in original text].

Duties and Responsibilities:

• Provides technical and analytical support for assigned technology programs/systems...
• Uses multiple devices to monitor systems...
• Installs software patches and upgrades...
• Designs and develops custom code...
• Coordinates the disposition and resolution of incidents...
• Coordinates information technology infrastructure implementation...
• Sets up, manages, maintains, and utilizes physical and virtual servers...
• Maintains records of work and documentation...
• Consults with faculty and staff...
• Conducts research and stays current...
• Administers, maintains, and plans services for mobile device management...
• Performs forensic data analysis...
• Collaborates with management...
• Assists with coordinating and maintaining the inventory...
• Supports user environment...
• May provide work direction...
• Participates in District-provided in-service training programs.
• Performs other related duties as assigned.