Position Summary
Rowan-Cabarrus Community College is seeking an Information Systems Analyst to become an integral part of our dedicated team. This position is instrumental in advancing the College's vision and mission by providing exceptional customer service and unwavering support to our campus community. We value adaptability and a collaborative mindset in all staff members. The role involves a diverse array of technical and analytical responsibilities that contribute to the development of both user and system…
requirements. Key duties include routine testing, installation, and maintenance of college systems, along with ample opportunities for professional growth and learning in a dynamic environment.
Duties and Responsibilities
- Provide technical support and troubleshooting assistance to end users, responding to help desk requests and resolving hardware, software, network, and other IT-related issues promptly.
- Install, configure, and maintain computer hardware, software, and network systems.
- Prepares and configures workstations for use, which includes transferring files, installing software, and testing compatibility.
- Transports, deploys, and moves computer stations and peripheral devices.
- Installs and troubleshoots printers and other peripherals; resolves connectivity issues.
- Troubleshoot hardware, software, and network problems, escalating complex issues to senior IT staff when necessary.
- Participate in IT projects, including system deployments, migrations, and technology rollouts.
- Coordinate with other IT team members to deliver seamless technology solutions across the organization.
- Document technical procedures, system configurations, and problem resolutions for future reference.
- Maintain inventory of IT assets and assist with procurement processes.
- Demonstrate a proactive, customer-focused approach while fostering teamwork, collaboration, and the sharing of knowledge among colleagues.
Required Education/Experience
- Associate's degree in information technology, Computer Science, or a related field.
- Minimum of 1 year of experience providing technical support within an IT environment, showcasing proficiency in troubleshooting and problem-solving.
Preferred Education/Experience
- Previous experience working with Windows and/or macOS operating systems, Microsoft Office Suite, and common business applications.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
Other Knowledge, Skills, and Abilities
- Knowledge in diagnosing hardware issues and performing basic repairs on personal computers, printers, and related devices.
- Knowledge of computers and related software applications.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team, managing multiple tasks and priorities.
- Customer service mindset with a strong commitment to user satisfaction.
