INFORMATION SYSTEMS MANAGER II

Plans, organizes, directs and controls activities of assigned staff with the goal of meeting the information system needs of end-users. Participates with upper management in establishing direction for the department. Directs the installation and maintenance of mainframe software, installation and operation of teleprocessing software, administration of the computerized databases and files, and security/failure recovery. Provides technical advice on equipment evaluation, selection, installation and interface with vendors, and make recommendations to departmental management for equipment selection. Monitors system load and throughput, in order to provide guidance in system tuning and capacity planning. Participates in ensuring that the production and training environments conform to department standards. Performs supervisory functions. Acts in a caring and courteous manner towards all patients, guests, visitors, students and staff.

Key Roles & Responsibilities

• Performs other duties as assigned.

Qualifications

Bachelor's degree in Business, Computer Science, Information Systems, Information Technology, Engineering (e.g., Electrical, Systems, or Industrial), or a related field and seven (7) years of related experience required. Work experience may substitute for education requirement.

Knowledge, Skills, Abilities & Work Characteristics

• Experience with enterprise desktop, mobile device, and server management
• Familiarity with virtualization, SAN storage, and infrastructure platforms
• Knowledge of cybersecurity practices such as patching, system hardening, and disaster recovery.
• Experience supporting or integrating Operational Technology (OT) systems such as Building Automation Systems (BAS) or industrial platforms (e.g., Desigo, FactoryTalk) is highly desirable.
• Strong leadership and team management capabilities
• Excellent communication skills
• Customer-service orientation
• Ability to collaborate effectively across technical and operational teams.
• Problem-solving ability, adaptability, and the ability to manage competing priorities in a fast-paced environment.