Operating Systems: current Apple Macintosh OS, Linux, Microsoft
Windows OS (workstation and server) versions. IOS and other
applicable tablet operating systems.
Hardware: Intel PC systems, Apple Macintosh systems, iPad,
Surface, and other applicable mobile computing devices.
Desktop management tools for imaging, configuration management,
and policy enforcement (ME).
Applications: campus standard applications.
Connectivity and network administration tools (Ping, Telnet,
DNS, DHCP) for fixed wire and wireless connections.
Data administration principles and techniques.
Ability to comprehend and apply copyright laws and industry
standards.
Abilities:
- Strong customer service skills and proactive, customer focused
attitude.
- Effectively communicate (verbal and written) particularly using
telephone and email.
- Strong fault isolation and problem solving.
- Perform multiple tasks and work according to procedures.
- Strong interpersonal and influencing skills with ability to
engage with different levels in the organization.
- Proficient use of standard campus applications, desktops, and
laptops.
- Communicate in a timely manner both with area constituents and
to be able to keep the manager aware of any issues that could have
a negative impact that should be communicated to the CIO.
To view the full list of qualifications and job responsibilities,
please click the
Position Description button above.
Education and Experience
- Equivalent to a bachelor's degree in a related field.
- Two years of experience in direct customer support related to
technical services or related experience. (Additional experience
that demonstrates acquired and successfully applied knowledge and
abilities shown above may be substituted for the required education
on a year-for-year basis. An advanced degree in a related field may
be substituted for the required experience on a year-for-year
basis.)
Preferred Qualifications
- Education, Experience, and Qualifications:
- 4 years' experience in direct customer support related to
technical services.
- Experience in higher education or public sector service with an
IT focus.
- ITIL Foundation Certification, desirable or relevant experience
in an ITIL environment.
- Knowledge of:
- Microsoft Group Policy Objects and Active Directory.
- Application Deployment Methods and Tools.
- Scripting languages such as WSH, PowerShell.
- Abilities:
- Perform system, database, and network maintenance tasks.
Department Summary
Technology Services is empowering Fresno State by strengthening
strategic partnerships, elevating user-focused services, and
fostering educational and research innovation.
Deadline & Application Instructions
Applications received by
October 11, 2026 will be given full
consideration by the search committee.
Applications received after that date will be forwarded at the
request of the Hiring Manager and/or search committee.
Please click “Apply Now” to complete the employment application for
California State University, Fresno. Interested applicants must
complete the application and attach the following: 1) their most
recent resumé/vitae, 2) a cover letter that addresses their
specific qualifications and interest, and 3) contact information
for three professional references.
Fresno State
California State University, Fresno is one of 22 campuses in the
California State University System. The University's mission is to
boldly educate and empower students for success through our values
of Discovery, Diversity and Distinction. The current student
population is more than 25,000, including a large percentage of
students with diverse and culturally rich backgrounds. The
University serves the San Joaquin Valley while maintaining deep
involvement with the state, nation, and across the globe. Fresno
State is a tobacco-free, smoke-free and vapor-free campus.
Metropolitan Fresno, with a multi-ethnic population of over
527,000, is located in the heart of the San Joaquin Valley. The
campus is within driving distance of Yosemite, Kings Canyon and
Sequoia National Parks, San Francisco, Los Angeles, the Monterey
Peninsula, beaches, sailing, lakes, and numerous ski resorts.
Fresno boasts one of the most reasonable housing markets in
California and offers a wide array of locally grown fruits and
produce.
Equal Employment Opportunity
California State University, Fresno is an Equal Opportunity
Employer and does not discriminate against persons on the basis of
race, religion, color, ancestry, age, disability, genetic
information, gender, gender identity, gender expression, marital
status, medical condition, National origin, sex, sexual
orientation, covered veteran status, or any other protected status.
Reasonable accommodations will be provided for qualified applicants
with disabilities who self-disclose by contacting the Human
Resources Department at (559) 278-2032.
Title IX
Please view the Notice of Non-Discrimination on the Basis of Gender
or Sex and Contact Information for Title IX Coordinator at:
https://www2.calstate.edu/titleix
Jeanne Clery Campus Safety Act Notification
Pursuant to the Jeanne Clery Campus Safety Act, the current Annual
Security Report (ASR) is available for viewing at
https://occr.fresnostate.edu/clery.html
.
The ASR contains the current security and safety-related policy
statements, emergency preparedness and evacuation information,
crime prevention and sexual assault prevention information, and
drug and alcohol prevention programming. The ASR also contains
statistics of Clery Act crimes for Fresno State for the last three
(3) calendar years. Paper copies are available upon request by
emailing the Clery Director at
jhorio@mail.fresnostate.edu
.
Under the Clery Act, this position may be designated as a Campus
Security Authority (CSA) depending upon the role on campus and/or
job duties. If this position is identified by the Director of Clery
Compliance as a CSA position, you will be notified via email and
will be assigned the appropriate training in CSU Learn.
COVID19 Vaccination Policy
Per the
CSU COVID-19 Vaccination
Policy , it is strongly recommended that all employees who are
accessing office and campus facilities follow COVID-19 vaccine
recommendations adopted by the U.S. Centers for Disease Control and
Prevention (CDC) and the California Department of Public Health
(CDPH) applicable to their age, medical condition, and other
relevant indications. Questions may be sent to
hr@csufresno.edu .
Mandated Reporter Per CANRA (MPP ONLY if applicable)
The person holding this position is considered a 'mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
Conflict of Interest (MPP ONLY if applicable)
The duties of this position will include participation in decisions
that may have a material financial benefit to the incumbent.
Therefore, the selected candidate will be required to file Conflict
of Interest Form 700: Statement of Economic Interest when they
first occupy the position, and on an annual basis, complete ethics
training within 6 months of appointment, and attend this training
every other year thereafter.
CSU Out of State Employment Policy
California State University, Office of the Chancellor, as part of
the CSU system, is a State of California Employer. As such, the
University requires all employees upon date of hire to reside in
the State of California. As of January 1, 2022, the
CSU Out-of-State Employment
Policy prohibits the hiring of employees to perform CSU-related
work outside the state of California.
Background Check Information
Following a conditional offer of employment, a background check
(including a criminal records check) must be completed
satisfactorily before any candidate may start work with California
State University, Fresno. Failure to satisfactorily complete the
background check may result in the withdrawal of the offer of
employment. Current employees who are offered positions on campus
will be required to undergo a background check for any position
where a background check is required by law or that Fresno State
has identified as sensitive.
Additional Information
Education Code 89521 Requirements: Applicants will be required to
disclose whether they have received a final administrative decision
or final judicial decision determining that they have committed
sexual harassment within the last 7 years only after a
determination is made that they meet the minimum qualifications for
the position, and before an offer of employment is extended.
Applicants who reach the final stages of the application process
must also sign a release form that authorizes the release of
information by the applicant’s current and/or former employers to
the CSU concerning any substantiated allegations of
misconduct.
Fresno State is not a sponsoring agency for staff or
management positions. (e.g. H1-B Visas)
Advertised: 24 Sep 2026 Pacific Daylight Time
Applications close:
