INFORMATION TECHNOLOGY SERVICES ASSOCIATE PT
KENNEDY-KING COLLEGE
Kennedy-King Colleges of Chicago is seeking a customer-focused and
technically skilled Part-Time Information Technology Services
Associate to support the technology needs of students, faculty,
staff, and administrators. This position plays a critical role in
maintaining the technology infrastructure that supports teaching,
learning, and student success across the college. Responsibilities
include providing technical support, managing hardware and software
resources, troubleshooting technology issues, and supporting campus
events and classroom technology.
DUTIES & RESPONSIBILITIES:
- Provides computer hardware and software technical support both
in person and remotely to students, administrators, faculty and
staff.
Maintains, installs and tests software applications on computer
hardware throughout the college.
Submits help desk tickets to assist students, administrators,
faculty and staff with technology related issues.
Protects physical technology assets in public areas and other
settings, through ongoing equipment refresh, planning maintenance,
installation, configuration, troubleshooting, and asset inventory
management.
Manages, tracks, and protects equipment that is designated for
use by students, administrators, faculty and staff.
Facilitates use of equipment for various internal and external
events.
Assembles and disassembles equipment on site before and after
classes.
Provides limited training to audio-visual/multi-media equipment
users.
Adheres to CCC Customer Service Excellence standards.
Performs other duties as assigned, including, but not limited
to, adherence to after hours, emergency, holiday and/or on-call
schedule.
QUALIFICATIONS:
- Associate’s degree in Information Technology, Computer Science,
Data Processing or related area, or an equivalent combination of
education and experience, with a history of progressively
increasing responsibility and accomplishments, preferably, in a
college or comparable academic setting.
- Minimum of two years of related work experience.
- Knowledge and experience with supporting both Windows and
Macintosh platforms.
- Knowledge of all current versions of Microsoft Windows (XP,
Windows 7), all current internet browsers (IE, Chrome, Safari)
including networking concepts and general technical troubleshooting
skills.
- Sound verbal and written communication skills.
- Great team player and self-starter.
The salary range for this position is $17-48/hour -
$24.59/hour
Offered salary will be determined by the respective collective
bargaining agreement and applicant's education, experience,
knowledge, skills and abilities.
Benefits information is found at https://www.ccc.edu/departments/Benefits/
This position is represented by the Local 1600 Professional
Union.
We are an equal opportunity and affirmative action
employer.
Thank you for your interest in CCC!
