Information Technology Specialist III

Position Summary

This is the lead position in this class. Incumbents may function as team leaders and/or technical specialists. This position is distinguished from Information Technology Specialist levels I and II by the amount of responsibility, leadership and discretion exercised, expertise demonstrated, and complexity and scope of work performed.

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Typical Duties

Determines requirements, installs, configures and maintains desktop operating systems, virtual environments, and application software and hardware in an organization-wide, networked environment. Assists end users with hardware and software applications and/or network usage problems and provides problem resolution; troubleshoots and repairs microcomputers by replacing components and rebuilding and upgrading with new and/or used components; and troubleshoots system problems to provide continued operation through permanent solutions or ways to work around the problems. Serves as technical advisor to college and District staff; assists staff with the planning for new systems or system upgrades; works with college and District Office technicians, specialists, and analysts to maintain college and District-wide systems integrity; and determines necessity and extent of software and hardware upgrades for student use, college staff, administrators, and/or faculty. Develops specifications, descriptions, and operating instructions; performs system analysis on projects of moderate scope; and resolves network connectivity problems on local area network. Manages active directory objects, network shares and network services. Performs first-level problem resolution as assigned by help desk; ensures microcomputers and servers are in compliance with licenses and copyright laws; and researches new technology, evaluates feasibility, and provides draft requisitions for computers and computer related materials. Maintains a depot of spare components for microcomputer repair; surpluses microcomputers and related components; mentors and oversees the work of student assistants and junior technicians; and updates and maintains industry knowledge as related to job functions. Performs related duties as required.

Acts as a focal point for requests, problems, and issues affecting the unit; assigns and monitors staff assignments and special projects; and serves as technical advisor to college and/or District staff. Assists in development of installation and maintenance procedures; assists technical staff in solving system problems; and assigns system resources as needed. Leads and participates in projects; leads the planning of migrations to new/improved hardware and software products; leads the development of procedures, policies, and guidelines for the operation of the unit; and leads the planning, design, and maintenance of complex systems. Provides leadership, direction, and training to Information Technology Specialists and contract employees. Provides technical architectural and modification guidelines. Performs related duties as required.

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