Information Technology Student Technician

Essential Job Duties

NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join the Libraries Information Technology Support team. IT Student Technicians work to assist Library patrons and staff with technology issues. IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges.

Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware, software, and network support; maintaining IT equipment and supporting Libraries computing.

Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries.

Work Schedule

8:30 AM - 4:30 PM Monday through Friday.

Minimum Experience/Education

Must be enrolled as an Undergraduate or Graduate student at NC State University.

Department Required Skills

• Ability to learn new skills via hands-on experience with new technology and through technical documentation.
• Strong customer service and communication skills.
• Attention to detail and strong organizational skills.
• Eagerness to learn and problem-solve.
• Ability to adhere to a consistent schedule with minimal lateness or absenteeism.
• Strong self-management skills, including the ability to anticipate challenges, seek solutions independently, and maintain consistent focus on work.
• Ability to contribute to an environment of well-being and belonging.

Preferred Years Experience, Skills, Training, Education

• Experience with network and computer troubleshooting.
• Experience interacting directly with customers including Students, Staff and Faculty via multiple communication channels.
• Ability to document customer interaction, troubleshoot problems, and gather technical information.