"Information Technology Technical Director"

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.

ISC’s 300-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.

ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.

Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/.

As the visionary leader of Enterprise Information Analytics Services (EIA), the IT Technical Director position drives the enterprise data analytics strategy, data-driven AI, and data warehouse technologies using the Snowflake platform to empower data-informed decision-making across the Penn community and elevate institutional excellence. The position leads strategic direction, oversees the design, implementation, and governance of analytics solutions and data warehouse services to support data-driven decision-making across the ISC organization and the Penn community. This position collaborates with university leadership and technical teams to align AI and data analytics initiatives with institutional priorities, ensures high service quality, and fosters data literacy across the community.

Job Responsibilities

Strategic Leadership, Planning & Cross-functional Collaboration

• Define and execute the enterprise data analytics vision, strategy, and road map for the Penn community, leveraging the power of the Snowflake platform.
• Align data-driven AI and analytics initiatives with business goals in partnership with Penn’s School and Center leadership.
• Stay current on AI and data analytics trends, technologies, and best practices. Provide oversight in the evaluation of new products and tools to support vision, strategy, and road map.
• Engage with stakeholders across the university to identify opportunities for analytics use.
• Promote data literacy and the strategic use of analytics across the Penn community.

Enterprise Analytics & Data Warehouse Oversight

• Direct the design, development, and maintenance of enterprise data warehouse and analytics platforms, leveraging Penn’s Snowflake platform and services.
• Establish standards, policies, and procedures for analytics services and data governance, partnering with the Penn community.
• Ensure scalability, performance, and integration with multiple vendors.

Operational Management

• Oversee day-to-day operations of EIA services, including planning, staffing, and budgeting. Ensure consistent service delivery and operational excellence through monitoring and continuous improvement. Identify and mitigate risks impacting data operations.

Team Leadership & Staff Development

• Manage, mentor, and support a high-performing team in a hybrid work environment. Foster a culture of innovation, collaboration, and continuous learning. Set performance goals and encourage professional development.

Project & Program Management

• Lead complex data analytics projects and programs, ensuring timely, on-budget delivery.
• Apply project management best practices and measurement tools to track progress and impact.
• Align project execution with enterprise priorities and stakeholder expectations.

Qualifications

• Bachelor of Science and 5 to 7 years of experience or equivalent combination of education and experience is required.
• Proven ability to define and execute a data analytics vision and roadmap.
• Experience aligning data/AI initiatives with institutional or business goals.
• Strong background in enterprise data platforms, especially experience in working with the Snowflake platform.
• Demonstrated experience in working with data analytics tools and managing large-scale analytics projects.
• Experience in the use of project management best practices and metrics-based reporting.
• Capability to oversee planning, staffing, budgeting, and continuous improvement in analytics services.
• Experience managing technical teams in hybrid/remote settings, mentoring, goal-setting, and cultivating a culture of innovation.
• Strong interpersonal, collaboration, and communication skills to partner with university leadership and technical teams.
• Up-to-date awareness of current trends and technologies in AI, analytics, data governance, and data science.

Preferred:

• Familiarity with higher education governance and data environments.
• Experience fostering data literacy initiatives.
• Experience in using analytical tools such as Business Objects, Qlik, PowerBI, or SQL a plus.

**Job Location - City, State**Philadelphia, Pennsylvania

**Department / School**Information Systems and Computing

**Pay Range**$120,000.00 - $180,000.00 Annual Rate