Job Details

Job Title: Infrastructure Engineer - Working

Location: USO-Information Tech Services

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 300000

About Us

The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens.

Job Summary

This is a professional (working) level position responsible for maintaining the operation of select WAN and Optical related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves WAN/Optical performance, connectivity, and related network problems of varying complexity. This position is based on-site and does not offer remote work options.

The position is critical as it supports students and staff across all University System of Georgia (USG) and Georgia Department of Education (GaDOE) institutions.

Responsibilities

• Responds to network service interruptions.
• Installs new network devices.
• Designs, implements and manages WAN and Optical infrastructure.
• Works with vendors to obtain quotes and procure parts, supplies and equipment.
• Schedules network maintenance.
• Configures and troubleshoots networking equipment.
• Monitors network utilization trends, gathers statistics, and analyzes data for proactive network capacity planning.
• Provides consultation, technical expertise, information and support to central office staff, USG institutions and other customers.
• Designs, implements, and manages enterprise data, voice, optical, and wireless networks.
• Works as a member of a 24 hour on-call rotation for network emergencies and outages.
• Performs related duties as assigned.

Required Qualifications

Baccalaureate degree preferred, or equivalent combination of education, training, and experience. Over three years of related experience required.