Job Details
Job Location: Las Vegas, NM 87701
Position Type: Full Time -Reg
Education Level: Bachelor's Degree
Salary Range: $54,120.00 Salary
Job Category: Staff
Description
SUMMARY: .
The Infrastructure Support Specialist is responsible for integrating computer and network systems while providing complex, high-level technical support.
DUTIES AND RESPONSIBILITIES:
Job Location: Las Vegas, NM 87701
Position Type: Full Time -Reg
Education Level: Bachelor's Degree
Salary Range: $54,120.00 Salary
Job Category: Staff
Description
SUMMARY: .
The Infrastructure Support Specialist is responsible for integrating computer and network systems while providing complex, high-level technical support.
DUTIES AND RESPONSIBILITIES:
- Install and maintain digital and analog telephone instruments;
- Provide in person and remote support for users located at remote campus locations;
- Work is performed in a typical interior/office work environment;
- Work with frequent interruptions;
- No or very limited exposure to physical risk.
- Moderate physical effort. May require occasional lifting, handling, pushing, or moving objects up to 50 lbs.
MINIMUM REQUIREMENTS:
EDUCATION : Bachelor’s degree in any field, and at least one year of demonstrated experience providing technology support, or Associates degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable.
EXPERIENCE: Four (4) years’ experience supporting voice/data networking, personal computers, printers and printer components in a field supported environment.
PREFERRED QUALIFACTIONS:
- BS in a computer related field such as MIS (Management Information Systems), CS (Computer Science);
- Six (6) years of full-time work experience supporting voice/data networking, personal computers, and printer components in a field supported environment;
- Experience in a College or University environment;
- Experience supporting Microsoft Windows or Microsoft Windows Server environment;
- Experience supporting Cisco networking equipment;
- Technical certifications such as CCNA, MCSE, MCSA, etc.
- Required to maintain a valid NM driver’s license to operate University vehicles;
- Must be willing to work evenings, weekends and odd hours as required.
- Must be willing to be available on an on-call basis in case of system malfunctions or to work off-hours to perform system upgrades and maintenance.
- Skill and ability to work effectively with a wide range of constituencies in a diverse community;
- Knowledge of LAN;
- Ability to maintain emotional control under stress;
- Knowledge of current technological developments/trends in area of expertise;
- Advanced knowledge and understanding of a wide range of computer and networking software and hardware systems and related technologies;
- Ability to install, configure, and maintain personal computers, networks, and/or related hardware or software;
- Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions;
- Knowledge of computer/network systems infrastructure requirements and standards;
- Knowledge of computer security systems, applications, procedures, and techniques;
- Ability to plan, develop, and coordinate multiple projects;
- Ability to communicate technical information to non-technical personnel;
- Ability to develop and present educational programs and/or workshops;
- Knowledge of Windows 2008, 2012, and 2016 server, Windows 7, Windows 10, MAC OS X, and common MS Windows based word processor, spreadsheet, database and other applications.
- Standing…………………………………………………………………………Frequently
- Walking……………………………………………………………………………Frequently
- Bending……………………………………………………………………………Frequently
- Squatting………………………………………………………………….……..Frequently
- Climbing …………………………………………………………………….…..Frequently
- Kneeling …………………………………………………………………………..Frequently
- Lifting up to 50 pounds…..………………………………..…………..…Frequently