Company Overview:
A-Rent Test Equipment is a fast-growing company dedicated to supporting the reliability of the electrical grid. We specialize in renting a multimillion-dollar fleet of cutting-edge electrical test equipment to clients nationwide, enabling the testing and maintenance of critical infrastructure like switchgear, transformers, and cables. By supporting the maintenance and modernization of the nation’s aging electrical infrastructure, we play a vital role in ensuring grid reliability and sustainability.
We also serve fast-growing industries like datacenters and solar energy, contributing to the technologies of the future. As we position our business for significant growth, we are committed to leveraging innovation and operational excellence to maintain our reputation as an industry leader.
About Our Role:
The Inside Sales & Logistics Administrator will report directly to the Inside Sales & Logistics Lead. This role is full-time and on-site in our Sterling, Virginia office with additional travel to our satellite location in Chicago for training.
What You Will Do:
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Provide professional customer support through phone, email, and chat regarding rental equipment, quotations, order status, and general inquiries.
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Prepare rental and calibration quotations, process orders, and maintain accurate customer and transaction records within NetSuite and related systems.
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Coordinate with Operations, Calibration, Billing, and Logistics teams to ensure timely and accurate fulfillment of customer requests.
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Research cost-effective shipping options, coordinate transportation using carriers such as FedEx, UPS, and SWA Cargo, monitor shipments, and assist with returns and delivery issue resolution.
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Develop working knowledge of A-Rent's equipment, rental processes, and customer requirements.
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Support customer relationships by identifying rental needs and coordinating opportunities with the sales team.
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Manage multiple priorities in a fast-paced environment while maintaining accuracy, responsiveness, and attention to detail.
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Collaborate effectively with team members across locations and perform additional duties as assigned.
What Success Looks Like:
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Deliver timely, accurate, and professional support that results in a positive customer experience.
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Accurately prepare quotations, process orders, and maintain customer and rental records with minimal errors.
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Demonstrate reliability, accountability, equipment knowledge, and effective collaboration with internal teams.
Qualifications:
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Associate or bachelor’s degree in business, or in a related field.
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2+ years of customer service, inside sales, rental operations, logistics, or related experience.
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Prior work experience in sales, call center, or telephone support.
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NetSuite CRM/ERP experience preferred.
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Experience in equipment rental, distribution, calibration services, or logistics environments is a plus.
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Applicants must be authorized to work in the U.S. without sponsorship.
Pay:
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$22.00 - $26.00 per hour.
Hours:
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No less than 40 hours per week, OT available.
What We Offer:
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PTO and Paid Holidays
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Generous medical, dental, vision, and 401(k) offerings
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A team that cares about you and invests in growth!
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