Inside Sales Support Rep

Position Overview

The Sales Support Representative plays a vital role in supporting both administrative and sales functions. This position involves assisting the sales team with day-to-day operations, managing customer communications, generating quotes, processing orders, and helping drive new business through outbound efforts. The ideal candidate is detail-oriented, organized, and proactive, with strong interpersonal skills and a customer-first mindset.

Key Responsibilities

• Make outbound sales calls to prospective customers to generate new business and identify sales opportunities.
• Respond to inbound inquiries and provide accurate product information, including features, benefits, and pricing.
• Proactively engage with leads, close deals, and convert prospects into sales.
• Prepare and email invoices, arrange payments and deliveries, and complete all related documentation.
• Generate accurate quotes and follow up on customer requests to ensure satisfaction.
• Register and license purchased and sold units; manage warranty registrations.
• Track inventory of truck bodies and chassis; set up and manage purchase orders.
• Request vendor invoices and assist with accounts payable as needed.
• Submit invoices for sales commissions.
• Work with finance companies to collect customer payments.
• Coordinate Certificates of Insurance with insurance agents.
• Arrange shipments using FedEx, UPS, Freight Quotes, or other carriers.
• Maintain daily production updates for each job.
• Collaborate with the operations and logistics teams to ensure timely and accurate deliveries.
• Work closely with the sales team to meet or exceed sales targets and performance metrics.
• Track customer interactions and manage sales activity using CRM software.
• Address and resolve customer issues related to products, pricing, and delivery timelines.
• Stay informed on industry trends, product updates, and competitor activity to effectively position Curry Supply’s products.
• Support adherence to internal policies, safety standards, and risk management practices.
• Perform other duties as assigned by the Director of Marketing or department leadership.

Qualifications

• Proven inside sales or customer service experience, ideally within the equipment manufacturing or related technical industry.
• Strong communication, negotiation, and relationship-building skills.
• Ability to drive direct sales through outbound calling, lead qualification, and closing techniques.
• Proficient in CRM systems and Microsoft Office Suite (Excel, Outlook, Word).
• Familiarity with equipment manufacturing products and terminology is a strong plus.
• Highly organized with strong multitasking and prioritization skills.
• Goal-oriented and self-motivated, with a track record of achieving or exceeding sales goals.
• Ability to collaborate effectively across multiple departments in a fast-paced environment.