Take Ten Tire and Service has an exciting Inside Sales opportunity. You must be energetic, team-oriented, and understand the importance of being the company's face. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, and requires a positive attitude, a strong work ethic, and a genuine commitment to customer service.
The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.
Essential Functions
- Promptly greet every service customer in a friendly, courteous manner.
- Listen to customers' reasons for bringing their vehicle to the service department.
- Recommend appropriate diagnostic services or repairs to address customers' concerns.
- Provide accurate estimates for all the services or repairs recommended.
- Maintain open communication with technicians and the shop foreman regarding job status updates.
- Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.
- Make policy adjustments within management-established guidelines and budgets.
- Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.
- Write and complete work orders, explain the work done to the customer, and collect payments.
- Strive to ensure that every customer is very satisfied with the level of service the shop offers.
- Provide superior customer service at all times.
- Make yourself available for and complete all required and additional training the Company offers.
- Perform other duties as required by management.
- Adhere to company policies and legal regulations at all times when conducting business.
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Compensation details: 18-22 Hourly Wage
PI97fdd677f5a0-38265-41782530
Requirements
- <ul><li>Customer Service background</li><li>Automotive background</li><li>Strong phone skills</li><li>Able to stand for long periods</li><li>Ability to work with a computer system</li></ul><p><strong>Work Environment & Physical Demands</strong></p><ul><li>Tire shop environment</li><li>Regular standing, walking, bending, and lifting</li><li>Ability to lift up to 50lbs</li></ul><p><strong>Compensation & Benefits</strong></p><ul><li>Competitive pay commensurate with experience</li><li>Comprehensive benefits package, including: <ul> <li>Medical, dental, and vision insurance</li> <li>Supplemental Insurance</li> <li>Paid time off and holidays</li> <li>401(k) with company matching up to 4%</li> </ul></li></ul>