"Institutional Research Analyst - Office of Enrollment Data Strategies, Division of Student Affairs"

Position Details

The Institutional Research Analyst will report to the Institutional Research Manager.

In addition to the CUNY Title Overview, the Institutional Research Analyst will be responsible for the following duties:

• Handle day-to-day operations of the CRM system, including user account management and maintaining reliable integrations with university platforms and external vendor systems.
• Conduct routine data quality checks, assess data-related issues, manage data transfers, and ensure the integrity of records throughout the enrollment funnel (prospects to admits).
• With assistance from the manager, create and optimize queries, dashboards, and custom reports to support enrollment strategies, student success initiatives, and institutional planning.
• Track system performance and recommend improvements to enhance overall system functionality.
• Evaluate and propose new ways to streamline processes and support continuous improvement.
• Maintain clear documentation of system workflows, security procedures, and operational guidelines to ensure compliance and consistency.
• Partner with teams in Student Affairs to ensure CRM capabilities align with institutional priorities and foster data-informed decision-making.

Qualifications

Bachelor's Degree required.

Preferred Qualifications

• Experience with Microsoft Excel and R or Python.
• Experience with SQL and/or PS Query.
• Experience that demonstrates good knowledge of record management systems.
• Demonstrated experience with logic, technical design and workflow concepts.
• Ability to handle information of sensitive and confidential nature with the highest level of professionalism.
• Familiarity with FERPA regulations to ensure the secure handling of applicant and student information.
• Demonstrate initiative, resourcefulness, and personal accountability.
• Strong interpersonal and oral communication abilities.

CUNY Title Overview

Assists with Institutional Research projects, data, and reports.

• Coordinates the design and maintenance of Institutional Research databases.
• Works with large complex data sets, including exporting/importing from various sources, cleaning data files, and maintaining historical records.
• Assists with the design, production and administration of survey instruments, analyzing quantitative and qualitative data.
• Prepares and runs reports for internal and external constituents.
• Works with others in the College community to assure high-quality information and reporting.
• Performs related duties as assigned.

Job Title Name: Institutional Research Analyst

Compensation and Benefits

Salary commensurate with education and experience $46,103 - $54,268.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How to Apply

Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment or https://cuny.jobs/ and following the CUNYfirst Job System Instructions. To search for this vacancy, click on Search Job Listings, select More Options To Search For CUNY Jobs and enter the Job Opening ID number 30594. Click on the "Apply Now" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account. Please have your documents available to attach into the application before you begin. Please note that the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters - also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï, -, _ or ç)). Incomplete applications will not be considered. Please include: Cover Letter and/or Statement of scholarly interests, Curriculum Vitae/ Resume, Names and contact information of 3 references. Upload all documents as ONE single file-- PDF format preferred.