Position Purpose:
We are seeking a dedicated and detail-oriented Instructional Media
and Course Support Specialist to join our team. This role will
support instructional media creation, post-development course
review, accessibility alignment, and live-term faculty support for
online and technology-enhanced courses. The ideal candidate will
have experience or relevant training in creating and editing
instructional media, reviewing courses for quality and usability,
identifying and resolving course issues, and supporting faculty
with instructional design updates during active terms.
Core Competencies:
- Represents Aurora University in the most positive manner with
prospective, former and current students, clients, suppliers and
the community we serve. Interacts effectively with a diverse group
of faculty, staff, students and other customers of our service,
learns and uses operating practices of the department and Aurora
University.
Upholds the Mission Statement: Aurora University is an
inclusive community dedicated to the transformative power of
learning. As a teaching-centered institution, we encourage
undergraduate and graduate students to discover what it takes to
build meaningful and examined lives. Our singular goal is to
empower our students to achieve lasting personal and professional
success.
Handles all information with tact and discretion and recognizes
the confidential nature of university business.
Supports learning through performance of essential job
functions and performing other duties and functions as necessary or
as assigned, including voluntary participation in university
committees, activities and events.
Essential Job Functions:
- Media Creation: Edit videos, update captions, and create
images and graphics to enhance course content. Experience with
video editing tools and Adobe Creative Cloud applications is a
plus.
- Post-Development Course Review: Review courses after
development to identify and resolve routine broken links,
copy-editing issues, LMS functionality concerns, and assessment
setup issues, and identify or escalate third-party integration
problems before and during course delivery.
- Accessibility and ADA Support: Review course materials
and media for alignment with ADA and accessibility standards,
including accessible formatting, captions, alternative text,
readable document structure, and overall usability for
students.
- Live-Term Faculty Support: Respond to faculty support
requests and tickets related to instructional design and course
delivery issues, including broken links, assessment updates,
content revisions, accessibility concerns, and other changes needed
during active terms.
- Collaboration: Collaborate with faculty, instructional
designers, academic departments, and technology partners to support
effective course delivery and address course-related needs.
Essential Job Requirements:
Education:
Preferred Qualifications:
- Knowledge of Brightspace or similar LMS platforms.
- Experience with development of on-campus, hybrid and online
courses.
- Experience with video editing software and Adobe Creative Cloud
applications.
Skills:
- Strong attention to detail and excellent written and verbal
communication skills.
- Ability to be flexible, quick, and agile in a fast-paced
environment.
- Experience with media creation tools, video editing,
captioning, and/or graphic creation.
- Problem-solving skills and the ability to troubleshoot routine
course design, LMS, accessibility, and technical issues, with the
judgment to escalate more complex concerns when appropriate.
- Strong faculty support skills, including the ability to respond
professionally to support tickets and time-sensitive course
requests.
- Strong organizational skills and the ability to manage multiple
priorities and meet deadlines.
- Familiarity with accessibility best practices for online course
materials, instructional media, and LMS content.
- Relevant experience may be gained through employment,
internships, student employment, academic projects, or other
comparable settings.
