Instructional Support Specialist – Continuing Education

enrollment management, and facilitating the effective delivery of workforce and community education programs. The Instructional Support Specialist exercises independent judgment in coordinating instructional operations, ensuring compliance with college and state requirements, maintaining accurate records, and supporting strategic initiatives within the division. The position serves as a liaison among instructors, staff, students, business and industry partners, and college administration. The duties of the Instructional Support Specialist - Continuing Education include, but are not limited to:

Assist with the coordination of the development, processing, and maintenance of section requests for continuing education courses
Assist with preparation and maintenance of course schedules, instructional assignments, and room utilization schedules
Assist with course setup, revisions, cancellations, and updates in the student information system, Colleague
Monitor course enrollments in FundFive Register and communicate enrollment trends to administrators and program coordinators
Coordinate class logistics, including facilities, equipment, instructional materials, and technology needs
Ensure instructional documentation is completed and submitted according to established deadlines
Maintain accurate non-curriculum course, program, and student records in compliance with NC State Board Code
Assist instructors with instructional resources, classroom needs, and course documentation
Process instructor onboarding documentation, contracts, and payroll-related paperwork
Coordinate communication between instructors, coordinators, and college departments
Maintain instructional files, evaluations, and compliance records
Support professional development and training activities for instructors
Assist students with registration, enrollment, and general program inquiries
Provide accurate information regarding class schedules, program requirements, and continuing education services
Support student retention efforts through timely communication and follow-up activities.
Assist with registration events, orientations, and recruitment initiatives
Monitor deadlines and ensure required documentation is submitted on time
Maintain inventories of instructional equipment, supplies, and materials
Assist in the coordination of workforce development and special training programs
Other duties as assigned by the Associate Dean of Customized Industry Training & Apprenticeships and the Director of Continuing Education Transportation & Manufacturing Programs and the Senior VP of Economic and Workforce Development

Working Conditions:

Primarily office environment
Frequent use of computers and office equipment
Occasional evening and weekend work to support programs and special events
Frequent travel between campuses and off-site instructional locations

Notice of Nondiscrimination

Lenoir Community College is an Equal Opportunity Employer. The College complies with existing federal, state, and local laws and regulations regarding nondiscrimination. The College prohibits discrimination against and/or exclusion from participation in any benefits or activities by any person, either on the staff and faculty or in the student body, on the grounds of race, color, creed, religion, national origin, sex, age, political affiliation, or disability.

Associate degree from an institution accredited by a federally recognized accreditor; a bachelor's degree from an accredited institution preferred
Two years of progressively responsible administrative, instructional support, or program coordination experience
Experience in continuing education, workforce development, or community college administration preferred
Experience with student information systems and course scheduling software